WHO IS EKHO INFRASTRUCTURE SOLUTIONS (EKHO IS)?

We are an opportunistic group. Our vision is to create opportunities and find synergies across our business portfolio to help build smarter infrastructure. Our mission is to deliver clear objectives and create consistent value for ownership. The group’s executive leadership team provides strategic direction and shared services to the growing family of brands.

WHAT WE DO:

A foundation in Noise Barriers. The combined construction industry expertise, talent, and drive is unlike any other group of companies. The portfolio of high-performing operations and diverse solutions continues to grow to match industry needs.
The companies that make EKHO are each independent business units with distinct brands in the marketplace. Separated by Product Lines, each is equally important to our growing portfolio.

SUMMARY:

This Junior Information Systems Specialist co-op position provides essential technical support for network, computer, and end-user services within a corporate IT environment. This role involves supporting IT infrastructure across multiple company facilities (Aurora), on-site. The co-op will assist with cloud services and utilize IT department tools to deliver timely solutions. Additionally, the role requires providing customer support to users at various skill levels via phone, email, remote access, or in person, while maintaining thorough documentation of issues, resolutions, and processes.

QUALIFICATIONS:

To succeed in this role, the individual must demonstrate the ability to meet the essential duties to the highest standards, following best practices.

• Currently enrolled in a college or university program related to computer science or a related field.
• Strong problem-solving abilities and a customer-oriented approach to IT support.
• Excellent communication, organization, planning, and execution skills.
• Ability to build and maintain relationships across various levels of the organization.
• Must have a valid driver’s license, as there may be some travel to each of our locations in Ontario.

RESPONSIBILITIES:

Provide 1st level technical support for both on-site and remote staff.

• Set up, configure, and standardize end-user devices such as workstations, laptops, smartphones, printers, and other peripherals.
• Respond promptly to user inquiries and service requests, ensuring customer satisfaction.
• Support both local and remote users through support tickets, ensuring clear and thorough documentation.
• Log all support requests, track progress, and follow up in the internal ticketing system.
• Perform audits and maintain an accurate inventory of all computer hardware and assets.
• Contribute to SharePoint infrastructure support, standardization, and continuous improvement initiatives.
• Participate in continuous improvement projects and initiatives.
• Perform other duties as assigned by management.

To succeed in this role, the individual must demonstrate the ability to meet the essential duties to the highest standards, following best practices.

• Currently enrolled in a college or university program related to computer science or a related field.
• Strong problem-solving abilities and a customer-oriented approach to IT support.
• Excellent communication, organization, planning, and execution skills.
• Ability to build and maintain relationships across various levels of the organization.
• Must have a valid driver’s license, as there may be some travel to each of our locations in Ontario