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Information Systems Specialist at Sparta Community Hospital

Sparta, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

25.59

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Technical Support, Hardware Installation, Application Troubleshooting, User Management, Customer Service, Microsoft 365, Device Setup

Industry

Hospitals and Health Care

Description

Information Systems Specialist (Non-Bargaining Unit Position) IT Department Full Time: 80 hours per pay period. Monday-Friday, 8:30am – 5:00pm Position Summary: Provide technical support requested by work force members. Responsible for all aspects of incident management including first level logging, analyzing, resolving and follow up on application functional issues. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution. Will also be trained to in new device setup and user management. Education/Training: Associates degree in Computer Sciences/MIS or related field is required. Computer Skills: Knowledge of computer hardware, systems software, application software, printers, scanners and other peripherals. Basic knowledge of installing or replacing hardware on a computer is required. Be able to troubleshoot applications to determine who to escalate issues to. Qualifications: Valid Driver’s License and reliable transportation to travel to outside locations when needed. Self-starter with the ability to handle multiple tasks and deadlines. Strong customer service skills and ability to de-escalate customer frustration. The applicant will be added to the on-call schedule following successful completion of orientation and will be on call for one week (Monday 7am-Monday 7am) in rotation with the other department members. Applicant must have reliable cell and internet service to allow for on-call. Prior IT work experience is preferred, as is any Microsoft 365 application experience. IT, Information Technology, Help Desk, Support, Computer, Assistance, PC, Repair, Specialist, Customer Service

Responsibilities

Provide technical support and manage the full lifecycle of incident resolution for application functional issues. Perform new device setup, user management, and escalate complex problems to appropriate service lines.