Full job description

Information Systems Specialist

Location: DWC Freezone, Jebel Ali, Dubai

Requirements: Valid Driving License is mandatory

About the Role

We are looking for a hands-on Information Systems Specialist to join our team in Dubai. In this role, you will provide Tier 1 & Tier 2 IT support to office and warehouse employees, maintain hardware and network systems, and ensure seamless operational continuity.

Key Responsibilities

• User Support: Provide prompt helpdesk and on-site support for ticketing incidents, basic software/hardware issues, and self-service training.
• Infrastructure & Hardware: Install, maintain, and troubleshoot PCs, laptops, servers (Windows/Unix), printers, and network infrastructure (LAN, WAN, Wi-Fi).
• Warehouse Tech Support: Support warehouse devices including handheld scanners, tablets, and automation systems.
• System Operations: Perform daily system and backup checks, manage Disaster Recovery & High Availability plans, and monitor uptime and resource usage.
• Security & Admin: Enforce cybersecurity and access controls, manage IT budgets, procurement, and maintain vendor relationships.

Qualifications & Skills

• Education/Experience: Bachelor's degree in IT/CS or 2–3 years of hands-on IT support experience.
• Technical Skills: Solid knowledge of network topologies, LAN, IP standards, and Windows/Unix environments.
• Soft Skills: Strong problem-solving abilities, excellent customer service orientation, and fluent English communication skills.
• Must Have: Valid Driving License.
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