Information Systems Sr Support Engineer at Idaho Youth Ranch Inc

Caldwell, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, IT Systems, Microsoft Active Directory, Microsoft Entra ID, Microsoft 365 Admin Center, Troubleshooting, Repairing IT Issues

Industry

Non-profit Organization Management

Description

Description The Idaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho. Our mission: We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience. Why unite with us? Because we are better together! Our team members enjoy a workplace where Relationships are the foundation, where we are all Committed to the same mission, where Growth is always possible, where we are treated with and show Compassion, where trust guides us to Transparency, and above all, where Joy sustains us. What do we offer? In addition to contributing to our awesome mission, working at IYR has many advantages! All full time employees are eligible for affordable medical and dental care, other voluntary benefits offerings. All employees are eligible for a 401(k) match, paid time off, an employee discount on purchases at our thrift stores, and working in a caring and compassionate environment just to name a few. How will you impact our mission? Every position at Idaho Youth Ranch contributes to the success of our mission. As a Sr. Support Engineer, you can proudly tell your family and friends that you help nurture hope, healing, and resilience in Idaho’s youth by supporting our agency in its day to day operations, which includes our network of the thrift stores; the profits of which go to fund our Programs and Services and make them accessible to all youth who need those services in Idaho. Must Haves: Bachelor’s degree or related experience and specific certification in their field of expertise. 5 years experience working in help desk support In-depth knowledge of a variety of IT systems, and applications to include Microsoft Active Directory, Microsoft Entra ID, Microsoft 365 admin center Hands-on experience with troubleshooting and repairing complex IT issues Preferred: Comp TIA A+, Comp TIA Network+ and Comp TIA Security+, or equivalent Responsibilities: Provide technical support to all employees by assisting call-ins, email or live chat Installs and configures computer hardware equipment and software programs Monitors helpdesk ticket system, network and server health and performance Cover on-call, remote support on evenings and weekends, shared rotationally with other IT staff As a 501(c)(3) Non-Profit, the Idaho Youth Ranch is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. The PLSF offers student loan forgiveness on qualifying loans under specific conditions. Speak with your loan provider for more information. The Idaho Youth Ranch is an equal opportunity employer. This role is located in Idaho and candidates need to be within a reasonable distance of one of the Idaho Youth Ranch locations.

Responsibilities

Provide technical support to all employees through various communication channels. Install and configure computer hardware and software, while monitoring helpdesk ticket systems and network performance.