Information Tech 1 - 2nd Shift at Pepper Source Ltd

Van Buren, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

20.75

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Installation, Software Installation, Technical Assistance, User Training, Troubleshooting, Problem Diagnosis, Analytical Skills, Problem Solving, Interpersonal Skills, Oral Communication, Written Communication, Planning, Organizing, Professionalism, Adaptability, Dependability

Industry

Food and Beverage Manufacturing

Description

Description Job Title: Information Tech I Department: Information Technology Reports To: Systems Analyst 2nd Shift Hours: 2:00pm-10:30pm $20.75/hour Assists with installs, modifications, and repairs to computer hardware and software systems. Provides technical assistant and training to system users by performing the following duties: Other duties may be assigned. Support desktop issues and Tier II IT Technicians on a daily basis Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instructs users in use of equipment, software, and manuals. Recommends or performs minor remedial actions to correct problems. Coordinates activities with help desk, network services, or other information systems groups. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations. Interpersonal Skills - Maintains confidentiality. Oral Communication - Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Ability to maintain regular and punctual attendance. Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Pepper Source and its affiliates are equal opportunity employers offering the following benefits: FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE) 401(k)/PROFIT SHARING PAID VACATION/PTO/HOLIDAYS WEEKLY PAY PERIOD/DIRECT DEPOSIT PAYROLL REFERRAL BONUSES & ATTENDANCE AWARDS CONSISTENT GROWTH/RAISE OPPORTUNITES About Us Pepper Source is a family-owned company that provides custom sauces, seasonings, and dry coating systems to all of the major poultry companies in the United States as well as the frozen food, meat, and food service industries. We develop and manufacture custom flavor profiles that meet our customers' specific needs. Our process takes innovation and extensive knowledge of the food industry. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). One to three years’ experience in a professional IT environment Language Skills Must be able to speak, read and write in English. Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Computer Skills To perform this job successfully, an individual should have in depth knowledge of computers, Database software; Design software; Development software; Internet software; Inventory software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to physically perform the following: • Stand, sit and and/or walk for the duration of the shift • Use hands to finger, grip, handle, or feel and reach with hands and arms • Talk and hear • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl • Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and moving mechanical parts. The employee is frequently exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold and extreme heat. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.

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Responsibilities

This role involves assisting with the installation, modification, and repair of computer hardware and software systems, while also providing daily technical support and training to system users. Responsibilities include handling desktop issues, installing peripherals, loading software, diagnosing system problems, and coordinating activities with other IT groups.