Information Technologist 1 at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Customer Support, System Administration, Documentation, Data Querying, Report Development, Infrastructure Support, Web Content Management, System Testing, Training, Problem Solving, Java Applications, K-12 Schools, Project Management, Technical Support, Collaboration

Industry

Government Administration

Description

Who We Are: The Ohio Facilities Construction Commission (OFCC) oversees capital projects undertaken by state agencies and state-supported higher education institutions; manages Ohio's school facility programs which support the construction and renovation of public K-12 schools; and administers the funding for community-based cultural and sports facilities projects. The Commission sets uniform rules, procedures, and standardized documents for state construction under Chapter 153. The legislature established the Commission in 2012 with the merger of the Ohio School Facilities Commission (OSFC) and the former Office of State Architect. In 2013, the Commission undertook oversight of the cultural facilities grants program. In 2017, the legislature further folded all OSFC duties and responsibilities into the Commission, consolidating guidance and oversight for its various programs into one entity. In 2021, the Commission celebrated 100 years of public construction in the Buckeye State. What We Do: The Ohio Facilities Construction Commission oversees capital projects undertaken by state agencies and state-supported institutions of higher education; manages Ohio's school facility programs which provide support for the construction and renovation of public K-12 schools; and administers the funding for community-based cultural and sports facilities projects. What You'll Do: Under the direction of the IT Support/Training Manager within the Ohio Facilities Construction Commission (OFCC), assist in the maintenance, administration & documentation support for various OFCC systems &/or applications (e.g. OAKS-CI, custom Java applications, etc.) to over 3,000 OFCC customers (e.g. state agencies, public school districts, higher education institutions, OFCC’s internal project staff, etc.) by re-searching & resolving assigned support desk cases, researching & accurately responding to customers questions & issues, maintaining end user & vendor information, etc. Execute system test scripts &/or verify system test results to ensure the desired effect Develop, organize, file, & maintain system documentation and job aids Assist project teams with the resolution of production support issues as they relate to OFCC’s supported systems &/or applications Assist users in accessing & querying data & developing reports Provide backup for infrastructure and web content management activities Assist with onboarding and offboarding, conduct routine provisioning of accounts, and work on routine infrastructure support tickets as assigned Post updated documents and opportunities to the OFCC websites and make minor content revisions Collaborate with other IT Professionals regarding facilitating system enhancements (e.g., assist with developing & presenting briefings depicting system enhancements; assist with training labs, editing & reviewing job aids, & delivering training) Perform other related duties as assigned 6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. -Or 2 courses in computer science or information systems. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology

Responsibilities

Assist in the maintenance and administration of various OFCC systems and applications, providing support to over 3,000 customers. Collaborate with IT professionals to facilitate system enhancements and assist users with data access and reporting.