Information Technologist 1 at Ohio Department of Administrative Services

, , -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Customer Support, Problem Solving, Documentation, SCCM, ServiceNow, Microsoft M365, Cisco DUO, Global Protect, Adobe, Networking, Hardware Support, Software Support, Database Systems, Job Aids, User Connectivity

Industry

Government Administration

Description

What you'll do: OBM wants you to join our team as an Information Technologist 1. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM. In this role, you’ll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards. As an Information Technologist 1, you’ll also perform these key tasks: Provide Tier 1 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network). Provide Tier 1 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive). Provide Tier 1 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.). Provide Tier 1 customer support for hardware issues (laptops, monitors, docking stations, printers). Use ServiceNow to manage customer support tickets and track inventory. Laptop imaging (SCCM), deployment, and inventory. Document processes and create job aids. As your knowledge base grows you will move into more Tier 2 customer support as well If you want to work in a creative problem-solving environment with a hands-on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio’s future![placeholder] 6 mos. combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. -Or 2 courses in computer science or information systems. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology

Responsibilities

As an Information Technologist 1, you will provide maintenance and documentation support to IT specialists while generating enhancements for existing infrastructure and software systems. You will also provide Tier 1 customer support for various applications and hardware issues.