Information Technologist 3 (PN 20014365) at Ohio Department of Administrative Services

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Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, Customer Service, Network Services, Analyzation, Attention To Detail, Customer Focus, Problem Solving

Industry

Government Administration

Description

What You'll Do: Are you a seasoned IT professional with a passion for solving complex technical challenges? The Office of Management Information Systems (OMIS) is seeking an Information Technology Specialist 3 to provide expert-level support across agency software, operating systems, and desktop hardware. We're looking for proven experience in desktop support and Microsoft OS environments. Key responsibilities include: Providing Tier 2 IT customer service by providing maintenance and support for desktop computer hardware and application software by phone, remotely, or in person Installing, monitoring and maintaining, configuring, upgrading, and administrating desktop hardware and software (e.g., Windows 10 & 11, Office 365, Adobe, SCCM (Microsoft Endpoint Configuration Manager)) Monitoring and triaging tickets in personal and work unit queue in ServiceNow Assisting lower-level IT staff in resolving reoccurring issues Training users in use of programs and computer hardware (e.g., software ServiceNow, Windows 10 & 11, laptops and docks, peripherals) Traveling to remote Ohio Department of Health (ODH) facilities to provide IT customer service Promoting system security and awareness by adhering to the Agency’s &/or State’s IT security policies and standards (e.g., principle of least privilege) Responding to suspected or confirmed desktop malware/virus threats and providing data or operational support to security team Staying current on new technologies (e.g., attend technical training sessions, webinars, or workshops) 36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting. -Or Completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question. Applications of those who meet the minimum qualifications will be further evaluated against the following criteria: Undergraduate or advanced degree in computer science or information systems Experience working with customers to identify and troubleshoot computer software/hardware issues Experience collaborating with other team members to solve technical issues Experience troubleshooting MS Windows applications (e.g., Microsoft Office 365, Adobe) in an enterprise environment Experience creating use documentation (e.g., user manuals, online self-help systems, and IT knowledge bases) Experience with providing informal knowledge sharing to coworkers Experience working with an IT Service Management Portal (ticketing software) *All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record. Job Skills: Information Technology Technical: Customer Service, Network Services Professional: Analyzation, Attention to Detail, Customer Focus, Problem Solving Educational Transcript Requirements: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

Responsibilities

The Information Technologist 3 will provide expert-level support across agency software, operating systems, and desktop hardware. Key responsibilities include providing Tier 2 IT customer service, maintaining and supporting desktop hardware and software, and training users.