WHAT YOU’LL DO

• Assist with the use, installation, and maintenance of workstation and domain computers, printers, and other hardware.
• Set up and configure desktops, laptops, Mac hardware, and peripherals to ensure seamless daily operations.
• Install and configure software and employee accounts according to departmental needs.
• Manage employee accounts, including Active Directory, VPN, Office 365, email, phone systems, and support desk tools.
• Handle password and security credential assignment, maintenance, and secure storage.
• Conduct inventory management and asset tracking for IT equipment.
• Document current and future business processes for reference and improvement.
• Develop scripts to automate internal workflows and enhance efficiency.
• Troubleshoot, repair, and maintain computer and phone equipment promptly.
• Stay updated on modern technologies, techniques, and methodologies relevant to the role.
• Provide insights and recommendations on emerging technologies and best practices to help the team work smarter and more efficiently.
• Monitor internal network performance and propose solutions to improve reliability and speed.
• Collaborate with software developers to configure both in-house and cloud-

Key duties include troubleshooting and resolving issues related to employee workstations, phones, and the internal network. Additionally, this role requires handling a range of moderately complex tasks, such as:

• Implementing and maintaining laptops, desktops, and computer peripherals
• Managing active directory domain controllers, servers (application, file, etc.), and phone systems
• Administering software solutions like Office 365, Windows OS, Mac OS, and email/phone system