BASIC REQUIREMENTS:

• Proficiency in troubleshooting computer hardware and software.
• Familiarity with operating systems such as Windows Server 2022, Windows 11 and Linux.
• Proficiency and understanding of VMWare .
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, etc.
• Proficiency in commonly used software applications, including Microsoft Office Suite, email clients, and web browsers.
• Basic understanding of cybersecurity principles and best practices.
• Capability to set up and configure computer systems, printers, and other peripherals.

ACADEMIC QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (if applicable).
• Relevant certifications such as CompTIA A+, Network+, ITIL and MCSE

EXPERIENCE:

• Experience in technical support roles.
• Strong customer service skills.
• Solid knowledge of software and hardware.
• Excellent troubleshooting and problem-solving abilities.
• Experience in teamwork and cross-functional collaboration.

PURPOSE OF THE JOB:

To provide comprehensive technical support and assistance to users within Giesecke and Devrient (G+D), ensuring the seamless operation of the organization’s technological infrastructure, which is vital to the success and efficiency of its operations.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Oversee user account management, including creation, modification, and deletion, ensuring correct access permissions in line with company policies.
• Troubleshoot and resolve network connectivity issues, including wired and wireless connections, routers, switches, and firewalls.
• Contribute to the creation of training materials and documentation to enhance users’ understanding of IT systems and industry best practices. Provide on-demand training and user support.
• Support IT initiatives, including system upgrades, migrations, and deployments, by assisting with planning, testing, and implementation.
• Maintain an accurate inventory of IT assets, such as hardware, software licenses, and peripherals, and assist with procurement and asset management.
• Ensure strict adherence to IT policies, procedures, and regulatory standards. Promote the implementation of security policies to safeguard company data and systems.
• IT Hardware Asset Management & to ensure that all associated process are followed upon receipt of new equipment.
• Stay up-to-date with emerging technologies and best practices in IT, continuously developing skills through training and self-study.
• Provide remote assistance to users facing technical challenges through phone, email, or remote desktop tools, delivering clear and effective solutions.
• Collaborate with other IT team members to deliver holistic support and contribute to the success of IT operations.
• Document IT procedures, troubleshooting steps, and solutions to create a valuable knowledge base for future use.