About the job

Fancy swapping first-line helpdesk chaos for a legal IT team that actually has structure, support, and a clear escalation path?

A top international law firm is hiring an IT Support Analyst to join its Service Desk, providing first and second-line support across the firm's applications, systems and hardware.

You will be:

• Supporting users by phone and in person, logging and resolving calls through to completion
• Troubleshooting hardware, software and systems issues, escalating to second-line or third-party suppliers where needed
• Working across Microsoft 365, Windows 10/11, Entra ID, Intune, Azure and MFA
• Getting hands-on with legal-specific tools like iManage Work 10, 3E Finance Systems, BigHand, HighQ and DocsCorp
• Taking part in an on-call rota and an extended shift rota roughly once every ten to eleven weeks, covering early mornings and emergency out-of-hours support

You will bring:

• At least 12 months' Service Desk experience within a law firm
• Solid Microsoft 365 and Windows 10/11 support experience
• A proactive, methodical approach and the confidence to work independently
• Strong communication skills and a genuine willingness to learn
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