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Information Technology Application Technician I at Houchens Insurance Group Inc.

Bowling Green, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Software Troubleshooting, Helpdesk Management, System Configuration, Data Querying, Application Maintenance, Zendesk, IT Documentation

Industry

Insurance

Description

Description Summary Provides technical support to Computer\Network and software users by performing the following duties. 45% Daily Operations Resolving simple and basic support issues. Documenting and tracking support issues using helpdesk application. Monitoring Zendesk helpdesk and incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies. Evaluates and prioritizes projects and support issues. Learning all IT Department standards and procedures. 35% Application/Software Support Assisting with the installation, configuration, or tuning of system. Providing reports and data queries to management, users, vendors and other partners as needed. Providing technical support and troubleshoots software application related issues. Assisting with application upgrades and maintenance and coordinates with users and vendors as needed. Providing technical support and troubleshooting assistance on software application related issues. Communicating with application venders to resolve issues. Evaluating new software versions. 10% Special Projects Completes special projects as directed by Manager. 10% Determination Displays commitment and initiative to meet department and agency education goals as set forth in the organizations education program. Requirements Education and/or Experience At least one year of related IT experience and/or training; or equivalent combination of education and experience. Certifications Must be able to obtain designations and certification as set forth by the organization’s education plan.

Responsibilities

Provides technical support for computer, network, and software users by resolving basic issues and tracking them via a helpdesk application. Assists with the installation, configuration, and maintenance of software applications while coordinating with vendors.