Information Technology Assistant at Loyola-Notre Dame Library

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

44000.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Maintenance, Software Support, Makerspace Technology, Technical Documentation, Inventory Management, Staff Supervision, Training Delivery, Problem Solving, Customer Service, Interpersonal Communication, Sysaid Ticketing, Analytical Skills

Industry

Higher Education

Description

Description The Information Technology Assistant supports, maintains, and updates Loyola Notre Dame Library’s hardware and software, educational technologies, staff computing, and makerspace equipment. This role supports the ongoing maintenance of the Library’s Innovation Station makerspace, creates strong documentation for technical resources, and maintains an inventory of hardware. The Information Technology Assistant supervises and trains a student Technology Help Desk team and actively participates in strategic technology initiatives. Supervisory Responsibilities: Supervises 2-4 student assistants Position Responsibilities: Provides general support and maintenance for all staff and library technology, and manages the unit’s Sysaid ticketing system/inventory; Becomes an expert user on all makerspace equipment and leads others in the training and use of equipment; Maintains makerspace equipment to ensure safe and reliable operation, repairs equipment issues promptly, and escalates issues to the Information Technology Specialist as needed; Provides general support for makerspace technology, assisting users with project troubleshooting and best practices, responding to unit communications and escalating issues when needed; Provides technology support for onsite events, including workshops, orientations and pop-up classes; Manages a student help desk team of 2-4 student assistants; Serves on Library and university committees as appointed. Education and Experience: Bachelor’s degree or; Commensurate experience in computer science, makerspace technology, or information technology. Requirements Familiarity with makerspace technologies, equipment, and software; Ability to design, develop, and deliver effective training sessions, documentation, workshops, and instructional materials for diverse user groups; Proven ability to take initiative and work independently and collaboratively; Excellent problem-solving and analytical skills; Strong interpersonal, writing, and communication skills, and the ability to work effectively with diverse groups of people; Demonstrated excellent customer service skills when interacting with faculty, staff, students, and community members. About the Library: The Loyola Notre Dame Library, located in northern Baltimore City, is a member of the University System of Maryland and Affiliated Institutions (USMAI) and serves Loyola University Maryland and Notre Dame of Maryland University. The library serves as an integral part of the campuses by providing information services and resources to support the academic programs and educational concerns of the two institutions. Loyola University Maryland, a member of the Association of Jesuit Colleges and Universities, is recognized for excellence in teaching and learning and Notre Dame of Maryland University is a leader in intellectual and professional excellence in tandem with service to others. The Library serves a total student population of 5,525 FTE that includes 4,406 FTE at Loyola and 1,119 FTE at Notre Dame. Successful candidates will be subject to a pre-employment background check. Beyond meeting fully its legal obligations for non-discrimination, the Loyola Notre Dame Library is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive. Candidates must be able to provide proof of eligibility to work in the United States. No visa sponsorship is offered. The Loyola Notre Dame Library is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, religion, sex, sexual orientation, disability, or age. What We Offer: A collaborative and innovative environment. Learn more about LNDL’s strategic plan and mission, vision, and values. Paid holidays throughout the year and a Holiday Winter break TIAA retirement Tuition remission at Loyola University Maryland Medical, dental, and vision benefits Flexible spending accounts Employee assistance program Paid parental leave Long-term disability and life insurance Application Procedures: Please apply at Loyola-Notre Dame Library Inc - Job Opportunities. Review of applications will begin immediately, and the position will remain open until filled. Please complete our application process by including a resume, cover letter, and a list of three professional or academic references.

Responsibilities

The IT Assistant maintains hardware, software, and makerspace equipment for the Loyola Notre Dame Library. This role also involves supervising a student help desk team and providing technical support for onsite events.