Under the general supervision of an IT Supervisor II, the incumbent serves as a Desktop Support Analyst supporting business operations in the Oakland District Office and surrounding area.
MAJOR FUNCTIONS: The incumbent provides administrative and technical support on the printers, computers, laptops, and tablets. The incumbent performs the activities of the System Development Life-cycle which includes systems: analysis, design, build, test, maintenance and operations. The incumbent provides support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent will also provide support for the Virtual Service Desk; and serve as a member of the D4-IT Field Support Team. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting.

CANDIDATES THAT MEET THE MINIMUM QUALIFICATIONS BASED ON POSSESSION OF EDUCATION, LICENSE, OR CERTIFICATE MUST INCLUDE A COPY OF YOUR DEGREE/TRANSCRIPTS, LICENSE, OR CERTIFICATE, ALONG WITH YOUR STATE APPLICATION (STD. 678), TO BE CONSIDERED FOR THIS POSITION.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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