Fresno IT is a premier place to work. We are on the cutting edge of technology and seek to be at the forefront for all the services offered.
Under general supervision of an IT Supervisor II in the Technical Support & Services Unit, the Desktop Support Analyst will provide IT support to all Caltrans employees statewide. This role involves managing service desk inquiries and offering technical assistance to local and remote devices in order to resolve a wide variety of IT-related issues.

STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED. PLEASE SEE THE SPECIAL REQUIREMENTS SECTION FOR SOQ INSTRUCTIONS.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor of Information Technology
• A+ Certification
• Network+ Certification
• 2-3 years experience in performing direct customer support to users

Benefits
Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

CANDIDATES THAT MEET THE MINIMUM QUALIFICATIONS BASED ON POSSESSION OF EDUCATION, LICENSE, OR CERTIFICATE MUST INCLUDE A COPY OF YOUR DEGREE/TRANSCRIPTS, LICENSE, OR CERTIFICATE, ALONG WITH YOUR STATE APPLICATION (STD. 678), TO BE CONSIDERED FOR THIS POSITION.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

• Describe your skills, knowledge, and abilities in troubleshooting complex IT technical issues remotely. Include an example of an issue you resolved remotely, what tools were used and how you resolved it.
• Describe your ability to work cooperatively, communicate professionally and effectively with all levels of clients, staff, and management. Please provide an example.
• Describe your experience working in an IT service desk environment. Include the type of IT helpdesk system used and your roles and responsibilities