IT Consultant
Jefferson Technology is seeking an Information Technology Consultant with strong troubleshooting and customer service skills to add to our dynamic, growing business.

Two things are critical for success in this role:

• A love of technology and how it can solve problems
• Genuine joy in helping others using the skills you hav

In this role, you will:

• Work with numerous client organizations of many sizes to understand and meet their IT-related needs
• Provide full lifecycle management of large and small IT projects for clients
• Manage relationships with multiple clients
• Set up, configure, maintain, and train users on a variety of information technology assets, including desktop and laptop systems, LANs, WANs, printers, physical and virtual servers, and end-user software
• Assist clients in envisioning and developing IT initiatives to support their business
• Drive implementation of new technologies for clients
• Be glad you submitted a cover letter with your application
• Provide technical support and assistance to clients, including after-hours and weekend support
• Continually look for ways clients can improve their efficiency and operation

To be successful in this role, you will have:

• 3+ years of experience in IT support, consulting, or help desk services
• Familiarity with IT project management
• A proven track record of client service management
• Experience with a wide variety of IT assets from multiple different vendors
• A problem-solving mindset and love of getting to the root cause of issues
• Experience in a diversity of platforms, including Windows, Mac, Linux, and VMware
• EXCELLENT interpersonal skills, including patience and empathy, for both clients and coworkers
• Ability to work independently, in a team of coworkers, and collaboratively with clients
• Strong communication skills, including written, verbal, and phone
• Availability to work rotating after hours and weekends on call
• Strong personal drive to stay current in technology trends
• A love of building solutions and wowing clients