INFORMATION TECHNOLOGY COORDINATOR

Are you a skilled IT professional who enjoys providing excellent service to staff? Can you function independently, build trust and confidence among teams and individuals, and operate with innovation and accountability? Would you like to put those talents to work for an organization with heart and a true mission? If you’re looking for more than just a job, but a place to make a real difference in the lives of people every day, we should talk!
Join one of the largest and most respected nonprofit organizations in Southwest Florida; selected the 2021 Nonprofit of the Year by the Sarasota Chamber of Commerce and acknowledged nationally as an industry thought leader. All Faiths Food Bank has been selected as one of the Best Companies to Work For for three consecutive years by Florida Trend Magazine and received the 2025 Top Workplaces Award by Sarasota Herald Tribune.
All Faiths Food Bank (AFFB) works not only to fight hunger today but also strives to end hunger - forever - by helping families and individuals gain long-term food security, enjoy better health outcomes, and achieve self-sufficiency.

SUMMARY:

The IT Coordinator serves as the organization’s internal technology individual, ensuring smooth daily IT operations while acting as the primary liaison with the external IT support provider. The IT Coordinator provides first-level or second-level support for routine technical issues, manages IT asset documentation, coordinates vendor contacts, and oversees user account onboarding and offboarding processes. This position ensures employees receive timely support while larger or more complex issues are escalated to the contracted IT support company
This role is accountable for all facilities in the AFFB network, including the Sarasota Office and Warehouse and the Food Resource Center and Warehouses in Desoto County. During times of disaster, this role may be required on-site as a part of the facility management team.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to coordinate effectively with external vendors and escalate issues appropriately
• Familiarity with Microsoft 365, Windows Operating Systems, and common office technology
• Strong organizational and documentation skills
• Ability to recognize highly confidential information and handle it appropriately
• Creative problem-solver; acts with appropriate urgency yet employs patience and collaboration
• Committed to serving vulnerable populations to end hunger in the community served by AFFB
• Acceptance of and commitment to AFFB’s values, vision, and mission
• Other duties as assigned in accordance with the role and AFFB mission

QUALIFICATIONS:

• Minimum of 2-3 years of proven experience providing IT support in a professional environment
• Experience with VOIP systems (RingCentral preferred)
• Excellent communication, follow-up, and employee support skills
• Possess a valid FL driver’s license, motor vehicle insurance, and reliable transportation
• Able to meet the underwriting requirements to operate personal vehicle or fleet vehicles for business purposes

Preferred

• Contract/vendor management experience
• Prior experience in a nonprofit or small-to-mid-sized business environment
• Basic network administration knowledge, or a certified network administration designation
• IT project management experience (major systems conversions or upgrades)