Information Technology Department,Uganda.Digital Channels Administrator at KCB Group

Kampala, Kampala, Uganda -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Channels, ATM, Internet Banking, Mobile Banking, Windows, UNIX, Linux, Shell Scripting, PHP, Java Scripting, Oracle, MSSQL, Programming, ITILv3, ITILv4, Database Administration

Industry

Banking

Description

Key Responsibilities: * Complete all business service requests within SLA timelines. * Deliver all key management or operational reports per month, ensuring accuracy and timeliness. * Support successful channels application deployments or enhancements per month without SLA breaches. * Resolve high-priority incidents within SLA. * Ensure full application documentation and compliance checklists are updated and reviewed as scheduled. * Implement process improvements or automation initiatives per quarter to enhance service delivery. * Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption. * Fast request fulfillment of business service requests, improving operational turnaround and productivity. * Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality. * Support deployment of new digital channels and patches in line with approved change management processes. * Data-driven decision-making: Produce key reports per month, ensuring timely and accurate management information for operational planning. * SLA monitoring and reporting; enabling proactive identification and prevention of service delays. * Documentation and compliance: Ensure full compliance of application SOPs, runbooks, and compliance checklists are up-to-date, reducing operational errors and audit findings. * Process improvements: Implement efficiency improvements per quarter, such as automation or optimized workflows, lowering manual effort and improving service delivery speed. MINIMUM POSITION QUALIFICATION REQUIREMENTS ParticularsDetailSpecific Field or QualificationNeed TypeEducation Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology Required Professional Qualifications ITILv3 or v4, Database Administration (OCA, MSSQL), MCSA, MCSE, Software Engineering, Linux Added Advantage Skills and Experience 1. Working knowledge of Digital channels i.e., ATM, internet banking, mobile banking. 2. Windows, UNIX and Linux operating systems, Shell Scripting, PHP, and Java Scripting knowledge. 3. Knowledge of relational databases i.e., Oracle, MSSQL 4. Programming skills 2 Years Experience Required Business Behaviours: * Excellent communications and engagement skills * Strong attention to detail and personal effectiveness * High-level of integrity * Strong skills at relationship building Required KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: Group Name Change [https://kcbgroup.com/wp-content/uploads/2017/09/KCB-Group-PLC.pdf], Name Change Certificate [https://kcbgroup.com/wp-content/uploads/2016/10/Change_of_name_cert.pdf], KCB Advise on Non-Operating Holding Company [https://kcbgroup.com/wp-content/uploads/2016/10/KCB_Advise_Non_Operating_Holding_Company_2016.pdf], KCB Group Structure [https://kcbgroup.com/wp-content/uploads/2016/10/KCB_group_structure_2016.pdf], Kenya Gazette Notice. [https://kcbgroup.com/wp-content/uploads/2016/10/Kenya_Gazette_Special_Issue_Transfer-Approval_KCB_Kenya_LTD.pdf]

Responsibilities

The administrator is responsible for ensuring the effective administration, monitoring, support, and continuous improvement of digital channel applications, including meeting all business service request SLAs and resolving high-priority incidents promptly. Key duties involve delivering operational reports, supporting application deployments and enhancements monthly, and ensuring full application documentation and compliance checklists are updated.