Information Technology - Help Desk Analyst 130-1005 at CommunityCare

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

LAN/WAN Networking, Microsoft Software, Hardware Troubleshooting, Software Troubleshooting, Network Administration, User Training, Problem Solving, Technical Communication

Industry

Insurance

Description

JOB SUMMARY: Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development. KEY RESPONSIBILITIES: Maintain help desk. Perform network administration including the installation and configuration of new personal computers. Research new technologies and developmental tools and recommend their implementation. Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training. Install and maintain electronic information processing equipment. Evaluate hardware and software alternatives available to users and recommend appropriate choices. Requires physically lifting and moving equipment short distances. Required to be on call as needed. May be contacted by phone, and/or email. May receive up to 3-4 calls a week. Perform other duties as assigned. QUALIFICATIONS: Knowledge of LAN/WAN networking systems and concepts. Proficient in Microsoft software. Knowledgeable with WAN connectivity. Excellent hardware and software troubleshooting skills. Successful completion of Health Care Sanctions background check. Excellent problem solving and organization skills. Ability to communicate technical information to users in concise understandable terms. Must be able to maintain and preserve information of a highly confidential nature. Ability to work as a team member in a high paced environment. Possess strong oral and written skills. EDUCATION/EXPERIENCE: Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar. A+ Certification. Minimum 2 years related systems experience preferred. N+ Certification. CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

Responsibilities

Responsible for maintaining the help desk and supporting new systems, including network installations and PC maintenance. Provides technical support to users and researches new technologies for implementation.