Information Technology Helpdesk Support Technician at Premier Marine

Big Lake, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, User Support, Attention to Detail, Organizational Skills, Technical Support, Hardware Installation, Software Installation, Troubleshooting, Documentation, Teamwork, Customer Service, Patience, Constructive Feedback, Efficiency, Collaboration

Industry

Maritime Transportation

Description

Description At Premier Marine, we believe that people come first, and as a valued Information Technology Helpdesk Support Technician, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you will join a dedicated team where your contributions matter. Here, you will assist with building the world’s best pontoons in a supportive environment that focuses on your personal and professional development. We are committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water. Job Summary This position is responsible for assisting in maintaining computer systems, hardware, and software as well as troubleshooting issues within the information technology infrastructure. The technician will be the front line for our employees, dealers, and suppliers for questions and issues, working in person and remotely resolving problems with efficiency and effective communication. Essential Job Functions Helpdesk Ticket Management · Log and maintain user support requests in ticketing systems. · Escalate complex or unresolved issues to the appropriate higher-level personnel. · Document the history of issues to ensure accountability and tracking of submission to resolution. · Enhancing the user experience through expedient and efficient resolutions. Information Technology Issue Troubleshooting · Create and maintain up-to-date documentation, instructions, and troubleshooting records. · Respond and assist with technical inquiries regarding information technology systems. · Diagnose and provide solution assistance with user issues in an appropriate and timely manner. · Provide support with hardware and software installations, updates, and repairs. Requirements Required Skills/Abilities · Strong and effective communication, both written and verbal. · Experience and knowledge with common computer hardware and software systems. · Problem-solving abilities and determination in resolving issues. · Quality user support while working under pressure or with difficult users. · Patient, friendly, and team-oriented with an openness to constructive feedback. · Excellent attention to detail and organizational skills. Education & Experience · Associate’s degree or equivalent education and experience. · CompTIA, ITIL, or similar certifications preferred. · Familiarity with Apple and Microsoft environments. · Experience with information technology ticketing systems. Physical Requirements · Primarily an office-based role. · Must be able to lift up to 20 pounds at a time. · Must be able to work at a fast pace. *The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Premier Marine, LLC retains the discretion to add duties or change the duties of this position at any time. Premier Marine offers a comprehensive total rewards package designed to support employees’ health, well-being, and growth. Benefits include medical, dental, and vision coverage; life and disability insurance; 401(k) retirement savings; paid time off; paid holidays; volunteer PTO; and access to an Employee Assistance Program. Additional programs, including a referral bonus, leadership development opportunities, and participation in the Employee Boat Club, are also available.

Responsibilities

The technician will assist in maintaining computer systems, hardware, and software, and troubleshoot issues within the IT infrastructure. They will serve as the front line for employees, dealers, and suppliers, resolving problems efficiently and effectively.