Information Technology (IT) /Audio Visual (AV) Support at DarkStar Intelligence LLC

Quantico Base, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

126000.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, System Coordination, Help Desk Support, Data Transfer, Compliance, Documentation, Technical Support, AV Equipment, IT Support, Liaison, Security Clearance, Education Center, Government Procedures, Software Testing, Operational Support, Customer Service

Industry

Professional Services

Description

INFORMATION TECHNOLOGY (IT) / AUDIO VISUAL (AV) SUPPORT Location: Quantico, VA | Type: Full-Time | Clearance: TS/SCI with CI Polygraph Overview DarkStar Intelligence is actively seeking an Information Technology / Audio Visual (IT/AV) Support Specialist to provide technical and operational support within a fast-paced government education center located in Quantico, VA. This on-site position requires expertise in troubleshooting, system coordination, and adherence to established IT and AV procedures and policies. Key Responsibilities Provide support to resolve IT and AV equipment issues. Serve as the first responder to diagnose, troubleshoot, and resolve student and staff IT and AV issues within established regulatory guidance. Follow government-established procedures for submitting Help Desk tickets and tracking issues to resolution. Act as a liaison for IT issues between ISD staff, IT/AV equipment providers, and on- and off-site repair/replacement services. Qualify and perform duties as a Trusted Agent for burning CDs and transferring data between domains. Ensure compliance with all DIA policies and instructions related to IT and AV systems. Assist in creating plans and documentation for software application testing and implementation, such as System Security Plans (SSPs). Minimum Qualifications Clearance: Active TS/SCI with Counterintelligence Polygraph U.S. citizenship required Associate’s degree in Computer Science, Information Technology, or Engineering from a regionally accredited institution Minimum of 5 years of experience troubleshooting IT or AV equipment issues Compensation & Benefits Salary Range: $115,000 – $126,000. Final compensation will be based on experience, qualifications, internal equity, and market data. DarkStar provides a competitive and comprehensive benefits package designed to support the well-being and long-term success of our full-time employees. Additional Details Travel: None Work Environment: On-site, Quantico, VA Security Note All applicants must be U.S. citizens and maintain eligibility for a U.S. government security clearance. About DarkStar Intelligence DarkStar Intelligence is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to advancing national security through mission support and tradecraft development. We prioritize both client satisfaction and employee retention, delivering high-quality, intelligence-based solutions grounded in our “Core Four” values: Humility: We place mission success above personal recognition. Passion: We bring enthusiasm and dedication to every challenge. Agility: We adapt quickly to evolving operational needs. Ownership: We hold ourselves accountable for results and uphold the highest standards of excellence. We are mission-driven and results-oriented, striving to make our country safer through every task we undertake. Equal Employment Opportunity (EEO) Commitment At DarkStar Intelligence LLC, we are committed to maintaining a professional and legally compliant work environment where individuals are treated with respect and fairness. We adhere strictly to all applicable Equal Employment Opportunity (EEO) laws and regulations. Employment decisions at DarkStar are made solely on the basis of individual qualifications, performance, and business needs. We prohibit discrimination in all aspects of employment—including hiring, compensation, promotion, training, discipline, and termination—on the basis of: Race or color, Religion, Sex (including pregnancy, sexual orientation, and gender identity), National origin, Age, Disability, Genetic information, Veteran status. Or any other status protected by applicable federal, state, or local law Our EEO standards are embedded in all employment practices to ensure compliance, fairness, and accountability. We enforce a zero-tolerance policy for unlawful discrimination or harassment and encourage employees to report concerns without fear of retaliation. EEO Flyer: shorturl.at/abpNX Employee Benefits DarkStar Intelligence provides a competitive and comprehensive benefits package to support the health, financial stability, and personal well-being of our team members. Core Benefits for employees: Health Coverage: Medical, dental, and vision plans Income Protection: Life insurance, short-term disability, and long-term disability Retirement Planning: 401(k) plan with employer contributions Work-Life Support: Employee Assistance Program (EAP) and legal services Paid Leave: Generous PTO, 11 paid federal holidays, and one floating holiday Voluntary Benefits: Legal & Identity Protection: LegalShield and IDShield Additional Insurance: Whole life, accident, and critical care coverage We believe in recognizing and supporting the professionals who make our mission possible. Your well-being is an investment in our collective success.

Responsibilities

Provide technical support to resolve IT and AV equipment issues and act as the first responder for troubleshooting. Ensure compliance with established IT and AV procedures while assisting in documentation and planning for software application testing.