EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Android
• iOS
• Servers
• Security software
• Mac OS
• MS Office

EXPERIENCE

• 1 year to less than 2 years

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service