EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

EXPERIENCE

• 1 year to less than 2 years
• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 30 to 40 hours per week

• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide problem-solving services to network users
• Install software and hardware and configure operating system software in preparation for testing