Role Description The Cope is looking for an experienced and proactive I.T. Lead & Retail Manager to take responsibility for the day-to-day management and development of IT across the business. The role also includes responsibility for our IT Sales & Services business, Hubtec, which provides IT solutions and support to external customers, including schools, businesses and other organisations.This is a hands-on role with responsibility for overseeing I.T. across The Cope’s multiple locations, including our retail operations and internal business systems. The successful candidate will lead a small I.T. team, ensuring that technology, infrastructure and support services are reliable, secure and meet the needs of the business and customers.

• Key ResponsibilitiesLead a small IT team, providing day-to-day direction, support and technical guidance.
• Manage IT systems, infrastructure, hardware, software, networks, Wi-Fi and telecommunications across the business and within the retail shop.
• Operation of Microsoft 365, cloud services, user accounts, licences and access.
• Maintain appropriate cybersecurity, cctv systems, backups and system security.
• Liaise with IT suppliers, software providers, contracts and licences.
• Support the purchase and replacement of IT hardware and software.
• Lead and support IT projects, system upgrades and new technology implementations.
• Work closely with Senior Management and department managers to understand and meet business needs, developing our use of technology, improving systems and identifying opportunities for greater efficiency through technology and automation.
• Ensure IT systems are reliable, secure and fit for purpose across all Cope locations.
• Maintain and manage CCTV systems across all locations.
• What We're Looking For