Information Technology Manager (Campus and IT Services Management), School at Hong Kong Baptist University

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, IT Service Management, Budget Management, Vendor Management, Asset Management, Digital Transformation, Smart Campus Initiatives, AV Control Systems, Video Conferencing, Incident Management, Procurement, Contract Negotiation, Windows, MacOS, ITIL, Microsoft

Industry

Higher Education

Description

SCHOOL OF CONTINUING EDUCATION The School of Continuing Education, one of the seven Faculties/Schools of the University and a major provider of continuing and professional education in Hong Kong, offers a wide range of full-time and part-time programmes at the post-secondary, undergraduate and postgraduate levels for young learners and working adults. It also offers in-house training and short courses to meet the community needs and market demands. Operated on a self-financed basis, the School and its College of International Education currently employ about 400 full-time staff and 500 part-time instructors. The School is inviting applications for the following position: Information Technology Manager (Campus and IT Services Management) (Ref. no.: 25260683) Reporting to the Senior Information Technology Manager, the appointee will be responsible for leading, planning, and managing IT services to ensure reliable, secure, and efficient support for academic, administrative, and operational activities. This role bridges technology, facilities-related IT systems, and service delivery to support a modern, digitally enabled campus environment. Key responsibilities * Campus Management * Lead digital transformation and smart campus initiatives to enhance operational efficiency and user experience. * Ensure all teaching spaces, computer labs, and meeting rooms are fully functional through proactive monitoring and lifecycle management, focusing on PC performance and AV stability (projectors, displays, audio). * Oversee IT daily help desk operations, acting as a point of escalation for complex technical issues. * Budget Execution & Control * Support the development of the annual IT operating and capital expenditure (OPEX/CAPEX) budget by consolidating inputs from infrastructure, applications, security, and service operations. * Prepare regular financial reports and dashboards for senior management, highlighting trends, risks, and cost drivers. * Ensure IT expenditures are aligned with business priorities, strategic initiatives, and corporate financial policies. * Asset and Contract Lifecycle Management * Maintain an accurate and up-to-date inventory of all IT assets, including hardware, software, cloud subscriptions, and licenses. * Monitor software license usage and compliance, ensuring the organization remains audit-ready at all times. * Track warranty periods, maintenance agreements, support contracts, and subscription expirations to ensure timely renewals and avoid service disruptions. * Implement and continuously improve asset management processes and tools to increase visibility, control, and operational efficiency. Required skills and experience * 7+ years in IT operations and management services, with 2+ years in an IT management or service management role. * Strong expertise in: * Troubleshooting of Windows/macOS and mobile platforms. * AV control systems and video conferencing hardware. * ITSM operations and runbooks for incident management. * Proven experience managing IT budgets, vendors, procurement, and asset lifecycle in a medium to large enterprise environment. * Proven ability to manage hardware, software, license, and subscription inventories. * Experience in contract review, renewal planning, and commercial negotiation with vendors. * Excellent communication, documentation, and vendor management skills. * Language: fluent Cantonese and English preferred. Education and certifications * Bachelor’s degree in Computer Science or related discipline (or equivalent experience). * Certifications preferred: Microsoft and ITIL; Shortlisted candidates will be invited to sit for a written test. This is a continuous based position. The initial appointment will be offered on a one-year fixed term contract. Re-appointment thereafter is subject to mutual agreement, availability of funding and satisfactory performance. Salary will be commensurate with qualifications and experience. Application Procedure: Applicants are invited to submit their applications at the HKBU e-Recruitment System [https://fa-ewqq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/hkbu/]. Those who are not invited for interview 8 weeks after submission of applications may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy [https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy]. The School reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions then applicable at the time of offer. Review of applications is ongoing until the position is filled.

Responsibilities

The appointee will lead, plan, and manage IT services to ensure reliable support for academic and administrative activities. Key duties include overseeing smart campus initiatives, managing IT budgets, and maintaining hardware and software asset lifecycles.