Information Technology Manager (End User Computing) at HKBU e-Recruitment System

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, End User Computing, Customer Support, Digital Workplace, IT Asset Management, Network Infrastructure, Microsoft Active Directory, Microsoft Intune, VDI Solutions, Windows 11, MS Office, ServiceNow ITSM, Problem-Solving, Communication Skills, ITIL, PMP

Industry

Description

OFFICE OF INFORMATION TECHNOLOGY IT Manager / Assistant IT Manager (Customer Services/User Support) [End User Computing] (25260272) Position description Reporting to the Senior Information Technology Manager (Customer Services/User Support) of Information Technology, the appointee will lead the End User Computing function to manage and maintain the digital workplace environment, IT asset management and network infrastructure. The ideal candidate will be responsible for ensuring a high level of customer satisfaction in end-user computing services to the University community for supporting teaching and learning as well as its operation. Responsibilities: Define and maintain EUC Services and capabilities in conjunction and alignment with the other Technology Services functions; Develop and deploy digital workplace and mobility solutions to meet University’s needs and technology roadmap; Provide technical support to End User systems and tools, desktop applications, platforms, Remote Access and Mobility solutions, etc.; Manage and maintain VDI solutions and virtualisation technologies to support diverse user needs; Configure and manage Microsoft Active Directory and related configurations to support University’s needs; Develop and maintain Intune/Autopilot infrastructure to streamline device management; Build computer imaging, deployment and patch management for user workstation; Manage and maintain Microsoft Core technologies - DNS, DHCP, Intune, Microsoft 365, Windows Defender, etc.; Proficient in printing management solutions to ensure reliable printing services; Demonstrable technical expertise in deploying MS applications, operating systems and migration; Monitor and troubleshoot issues in digital workplace environments, implementing improvements as needed; Support IT Service Management / IT Operations Management process; Apply ITIL framework knowledge to improve service delivery efficiency; and Perform ad hoc assignments and responsibilities requested by supervisor. Requirements: A bachelor’s degree in information technology, computer science or related discipline; Minimum 8 years or above of relevant work experience in End User Computing; Solid domain knowledge on Windows 11, MS Office, Active Directory, Microsoft 365 and Adobe Applications etc.; Experience with Microsoft Intune architecture design, policies and features for PC and mobile device management; Solid knowledge of computer Golden Image build, configuration and deployment; Experience in ServiceNow ITSM, CMDB and Software Asset management; Technically strong in supporting Windows/Mac OS/Linux, as well as printing management systems like PaperCut; Preferably with ITIL, PMP, or other relevant certification; Excellent problem-solving skills with a technology-driven and analytical mindset; and Good written and verbal communication skills with the ability to work under pressure. Shortlisted candidates will be invited to sit for a written test. The initial appointment will be made on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review and mutual agreement. Salary will be commensurate with qualifications and experience. Application Procedure: Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of the application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy. The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer. Review of applications is ongoing until the position is filled.

Responsibilities

The appointee will lead the End User Computing function to manage and maintain the digital workplace environment and IT asset management. They will ensure a high level of customer satisfaction in end-user computing services to support teaching, learning, and operations at the University.