The management of the Enterprise Operations Support Branch (EOSB), within the Technical Support Bureau (TSB) is responsible for the management and control of a variety of electronic data processing services which are provided to clients throughout the Department of Justice (DOJ) to assist them in meeting their program objectives.
The services provided include the analysis of user needs, system design, development of system and program specifications, software selection, configuration and maintenance. Systems testing, problem resolution, development of user guides, monitoring the performance of operational systems, Information Technology Service Management (ITSM) integrations, and user consulting.
The ITM II is expected to provide leadership, analysis, and direction to ensure effective and efficient maintenance of new and existing automated systems and applications.
The ITM II directly manages ITM I, ITS I, II, and III classifications within the EOSB. Advanced design, technical services and support, including for executive-level DOJ user communities are provided by these direct reports. Service architecture development, implementation, integration and support from this Branch represent all aspects of the Department’s business, legal, administrative, enforcement, and regulatory activities. The ITM II position provides oversight of multiple test and production environments and applications serving internal DOJ clients, the public, victim advocates, and criminal justice agencies.
The ITM II manages the Local and Regional Technical Assistance Center (TAC) Sections, which are responsible for the development, coordination, deployment, and support of standard and custom software for all DOJ workstations in various locations statewide. This branch is also responsible for the coordination, testing, and deployment of software patches/upgrades for DOJ end user devices, applications and ancillary devices used by staff. Managed sections consist of the Local TAC, supporting offices in the Sacramento metropolitan area, and Regional TAC, supporting offices throughout rest of the state. These sections have staff located in three physical locations in Sacramento and multiple other locations throughout the state including in San Francisco, Oakland, Fresno, Los Angeles, and San Diego.
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You will find additional information about the job in the Duty Statement.
Working Conditions
This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.
This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

Please refer the Job description for details