Information Technology Manager at Sun Title Agency LLC

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MSP Management, Microsoft 365, AI Tool Adoption, Endpoint Management, ITIL Service Management, Technical Support, Security Awareness, Asset Management, Vendor Management, User Onboarding/Offboarding, Technical Communication, Troubleshooting, Compliance Coordination, KPI Reporting, Device Deployment, Project Coordination

Industry

Real Estate

Description

Description Position Summary The IT Manager is the on-site face of technology at Sun Title. This is a player-coach role that spends the majority of its time ensuring every employee has a world-class technology experience, while owning the strategic responsibilities that keep the whole system running: managing the MSP relationship, driving AI tool adoption company-wide, and serving as the bridge between Sun Title’s operational needs and Premier One’s technical execution. You will report directly to the CEO and President, which reflects both the organizational weight of this role and the real access that comes with it. What You Will Own User Support & Device Management • Serve as the primary on-site technology resource and first point of contact for all employee device, application, and connectivity issues as the first call, every time • Own the entire employee technology lifecycle: coordinate device deployment at onboarding and decommissioning at offboarding (devices are purchased and provisioned by Premier One; you deploy them on-site) • Diagnose and resolve Tier 1 issues directly; escalate Tier 2–3 issues to Premier One with clear documentation and diligent follow-through • Support application-level troubleshooting for Microsoft 365, Adobe, SoftPro, and other company-deployed software • Provide on-site support at Sun Title’s Michigan branch locations as operational needs require MSP Relationship Management • Serve as Sun Title’s primary day-to-day contact with Premier One for all operations, project workstreams, and escalations • Participate in monthly governance meetings with the CEO and Premier One leadership; track SLA performance and hold the MSP accountable to its commitments • Receive, review, and internally distribute Premier One’s Monthly Performance Reports; surface issues requiring leadership attention immediately • Translate Sun Title’s operational needs into clear technical requirements for Premier One and translate Premier One’s technical work back into plain language for employees and leadership • Provide on-site coordination for Premier One’s project work, including the WVD-to-local migration, SoftPro optimization, and Spark Data Lake initiative AI Tool Adoption & Technology Champion • Serve as an active champion for AI tool adoption across Sun Title helping employees get confident and productive with Microsoft 365 Copilot, Gemini, Claude, and the SunnyAIQ platform • Develop and deliver practical training and support resources that help employees integrate AI tools into their daily workflows • Partner with leadership to drive Sun Title’s AI deployment roadmap, identifying adoption barriers and building practical solutions • Serve as the internal liaison for SunnyAIQ, coordinating security and infrastructure requirements between Sun Title’s AI resources and Premier One • Stay current on emerging AI and technology trends; bring ideas and recommendations to leadership proactively Security Awareness & Compliance Coordination • Coordinate Premier One’s security awareness and phishing simulation programs internally — scheduling, tracking completion, and reporting results to leadership • Educate employees on security best practices, wire fraud prevention, and business email compromise (BEC) risks — a critical priority in the title industry • Support ALTA Best Practices compliance readiness and underwriter security requirements in coordination with Operations and Premier One • Escalate security events, anomalies, or employee-reported concerns to Premier One and leadership promptly and clearly Communication & Reporting • Maintain accurate IT asset inventory, documentation, and system records — complete, current, and reliable at all times • Create and maintain KPI scorecards and regular reporting on IT health, support quality, project timelines, and MSP performance • Communicate proactively so that no employee or leader should have to follow up on an open issue or project • Participate in leadership planning discussions and contribute to Sun Title’s technology roadmap with an operator’s perspective What Success Looks Like in Year One • Every employee across all 11 locations knows who to call and is glad they called you • Premier One is performing at a higher level because of your accountability, follow-through, and clear communication • Device provisioning and onboarding/offboarding run like clockwork with complete operational capabilities per user • AI tool adoption is measurably higher than when you arrived employees are using CoPilot Gemini, and Claude in their daily workflows • IT asset documentation is complete, current, and something you are proud to hand to an auditor • Monthly MSP governance reviews are consistently productive, and SLA performance is tracked and acted on in real time Requirements Required • 5+ years of progressive IT experience, with demonstrated hands-on expertise in Microsoft 365, Windows/macOS environments, and endpoint management • ITIL Foundation certification or demonstrated working knowledge of ITIL service management principles • Experience managing or holding accountable an MSP or external IT vendor, including SLA tracking and performance review • Genuine, hands-on familiarity with AI tools (Microsoft Copilot, Gemini, Claude, ChatGPT) and a track record of helping others adopt technology • Exceptional interpersonal and communication skills — able to translate technical topics clearly for non-technical staff and ownership alike • Self-starter who manages competing priorities independently and follows through without being asked Preferred • Microsoft certifications in Azure (AZ-900, AZ-104, or equivalent) and/or Microsoft 365 (MS-900, MS-700, or equivalent) • Familiarity with Microsoft Intune / MDM for device provisioning and management • Working knowledge of Microsoft Entra / Active Directory, Exchange Online, and conditional access policies • CompTIA Security+ or equivalent security credential • Experience in a regulated industry (financial services, legal, healthcare) • Valid driver’s license Who You Are Character Requirements (Non-Negotiable) Sun Title’s culture is built on genuine care, solutions-first thinking, and showing up for people. The right candidate will naturally embody: • Shows up employees never wonder if their issue is being handled; you follow through without being asked and close every loop • Communicator, not just a fixer translates technical complexity into plain language without condescension or jargon • Genuinely curious about AI you use these tools personally and are energized by helping others do the same • Collaborative by nature keeps Premier One, leadership, and the employee at the other end of the ticket all informed and aligned • Composed under pressure when something breaks, you are the calm in the storm • Pride in the fundamentals device setup, onboarding logistics, and helpdesk response are not beneath you; they are the point • YES! mindset finds a way, every time, and never makes an employee feel like their problem is an inconvenience

Responsibilities

The IT Manager serves as the primary on-site technical resource, managing user support and the lifecycle of employee devices. They are responsible for managing the relationship with the MSP, driving company-wide AI tool adoption, and ensuring security compliance.