Information Technology Officer (ITO) at Open University of Hong Kong

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Helpdesk Support, Networking, Troubleshooting, IT Equipment, Technical Support, AV Equipment, Project Handling, Communication, Analytical Skills, Problem Solving, Team Player, Self-Motivation

Industry

Higher Education

Description

Founded in 1989, Hong Kong Metropolitan University (HKMU) is a modern, vibrant and dynamic university. We tailor our professional programmes to adapt to market trends and meet industry needs, thus providing our students with quality professional education and clear career paths. Being the first University of Applied Sciences (UAS) in Hong Kong, we pledge to play a pioneering role in enhancing recognition of vocational and professional education and training, and nurturing talents with both applied skills and knowledge. As a faculty-driven, student-centred university in support of innovative teaching and learning, strategic research, and stakeholder outreach to provide maximum benefit to our communities, we conduct research that advances knowledge and enhances teaching, focusing on strategic areas, including digital humanities and literature, international business, gerontechnology, personalised care, smart city, open and innovative education, and bilingual learning and teaching. HKMU is becoming an ever more vital link in addressing and helping Hong Kong to solve many difficult challenges – as part of our involvement in, and commitment to, the ‘metropolis’ of Hong Kong. Our plans to expand into the Greater Bay Area (GBA) will also cultivate talent to serve Hong Kong and the wider metropolitan GBA. For more information about the University, please visit https://www.hkmu.edu.hk. We are now looking for a suitable person to fill the following position in the Information Technology Office: Major Duties and Responsibilities The appointee will be responsible mainly for the following: Providing daily user desktop support, helpdesk support, networking setup/troubleshooting and quality assurance of computing services; Supporting special projects as assigned; Installing, maintaining and evaluating IT equipment at client side, e.g. PC, IoT device, etc.; Providing professional front-line technical support regarding PC hardware/software, AV/LAN equipment and network cabling; Carrying out technical and administrative duties/supports to various IT projects; Providing student/staff support services; Monitoring, administrating and supporting computing systems and services inside server rooms; Performing other duties as assigned; and May be required to work during evenings, weekends and/or public holidays. Candidates Candidates should possess the following qualifications, experience and competence: A recognized degree, in one of the following disciplines: Electrical/Electronic/Computer Engineering, Information Technology, Computing Studies or equivalent; At least 2 years’ solid work experience in IT hardware/software, PC Labs, AV equipment operations, helpdesk/user support, network setup/troubleshooting, cabling, project handling; A good understanding of IT architecture, integration and design, and hardware and software of IT operations; Good level of communication (in both Chinese and English), organizational, analytical and problem solving skills; and A strong sense of responsibility to being an effective team player with self-motivation and work independently. Applicants with less relevant experience may be considered for appointment as Assistant Information Technology Officer. Candidates may be invited to attend a written test. Terms and Conditions for Appointment An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided. To Apply Candidates who are interested in joining us may submit their applications via the University's eRecruitment System. The personal data collected will be used for the purpose of considering your application for employment. For details, please refer to the “Personal Data (Privacy) Notice for Job Applicant” on the University’s website. If you are not contacted by the University within eight weeks from the closing date of application, you may assume that your application was unsuccessful.

Responsibilities

The appointee will provide daily user desktop support, helpdesk support, and networking setup/troubleshooting. They will also install, maintain, and evaluate IT equipment at the client side and support various IT projects.