INFORMATION TECHNOLOGY OPERATIONS ANALYST

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Information Technology Operations Analyst for our Corporate team.
This tech-savvy and collaborative individual will be responsible for providing technical support and training across the organization, managing hardware and software systems, and contribute to IT process documentation and improvement.
Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This position reports to our Information Technology Manager. This position will be fully onsite at our location in Somerville, MA.

BASIC REQUIREMENTS:

• Ability to work independently and as part of a team
• 1-3 years’ experience in an IT Support related role
• Strong attention to detail and an appetite for continual learning
• Must be passionate about technology and looking to make an impact on our organization
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation

PREFERRED REQUIREMENTS:

• Industry certifications preferred (Microsoft, CompTIA)

• Manage Intune workstations, maintain inventory tracking and fulfill hardware requests.
• Learn and master the technology solutions that Triumvirate relies on including Office 365, in-house applications, Active Directory, Printers, Scanners, and more.
• Train, teach and coach colleagues on how to utilize our technology.
• Assist in the documentation of internal IT processes and policies.
• Interact with internal employees at all levels and regions of the company.
• Keeping up to date with the latest technological news and advancements, Triumvirate will help pay for certifications.
• Maintain detailed notes in our ticketing and documentation systems.
• Infrequent travel to other offices is required.