About the Role:You will be responsible for managing the pipeline of IT operations, uplift initiatives in conjunction with the transformation team, maintain a collaborative relationship with the MSP to sustain agreed service levels, and drive continuous improvement in service quality, security and value. The position works closely with the Principal Software Engineer and assumes operational responsibility for new systems following a formal handover into production.

• Key ResponsibilitiesAct as the primary point of contact for IT matters across all entities and sites, including business applications such as Jobpac, Procore, Employment Hero, HammerTech, HubSpot and Xero
• Establish and monitor service level agreements with the MSP and other providers, and conduct quarterly service reviews against an agreed KPI scorecard
• Own the Group's cyber security posture and lead the ACSC Essential Eight uplift programme to the agreed target maturity
• Develop and maintain the Group Cyber Security Policy, including an AI usage policy
• Ensure baseline security controls are maintained across all entities, including MFA, Conditional Access, Intune, Microsoft Defender and least-privilege administrative access
• Lead incident response in coordination with the MSP, cyber insurer and security assessor
• Oversee security awareness training, phishing simulation, and joiner, mover and leaver processes
• Manage software licensing, hardware procurement, the IT asset register and the IT budget in conjunction with Finance
• Maintain IT policies and controls, oversee backup and restoration testing, and prepare evidence for audits, insurers and assessors
• Report monthly to the CFO on service performance, security posture, expenditure and risk, and work with the CFO to brief owners and the Board on cyber security risk
• Drive continuous improvement and the adoption of Microsoft 365 and AI productivity tools across the Group
•