SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state of the art facilities strategically located in key regions across the U.S.
SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure.

QUALIFICATIONS

Competencies and Experience

POSITION TYPE/EXPECTED HOURS OF WORK/TRAVEL REQUIREMENTS

• Position is full time, non-exempt
• On call availability for deployments, critical break/fix issues, and month end processing as required
• Extended hours including evenings and weekends may be required to meet project deadlines or provide services outside normal operating hours
• Ability to travel domestically and internationally if required for support role

Job Knowledge & Skills

• Acts as a technical authority and a role model within the team.
• Responsible for developing well defined business and functional specifications by working closely with the users.
• Able to understand and map current business processes to future business processes based on user requirements, technical expertise and business knowledge.
• Understands SSAB’s user processes and policies as well as be a super user on the assigned applications

Communication Skills

• Strong oral, written and interpersonal communication skills.
• Able to make formal presentations to internal audiences using PowerPoint (or similar tools)
• Able to provide initial user training including user documentation and training materials
• Responsible for providing their manager with weekly status updates as well as escalate issues when necessary
• Able to communicate effectively with non-technical staff, members of interdisciplinary teams, outside customers, and vendors on technical and business topics and issue

POSITION PURPOSE

This position is responsible for the development and support of assigned applications. This also includes program documentation, systems operating instructions, application user guides(s) and test plans in accordance with company standards and methodologies. The position collaborates closely with business stakeholders, end users, vendors and systems teams and may provide project management support for small-scale projects under the direction of an IT Director or IT Business Area Manager. Additionally, this position is responsible for driving application changes based on business objectives.

ESSENTIAL FUNCTIONS

Business Impact

• Actions and decisions have a positive impact on both short term and long-term results significant to a business unit or operating group including providing the customer with a consistent positive experience.
• Responsible for providing sound business process and technical recommendations and solutions.
• Responsible for developing and coordinating deployment of releases utilizing SSAB’s systems such as Service Now and Azure DevOps
• Responsible for identifying and/or participating in projects that increase the Americas ROI either through cost savings or increased revenue.

Problem Solving

• Responsible for analyzing data and drawing conclusions to troubleshoot and resolve complex break/fix issues in a timely manner.
• Responsible for taking ownership of issues or activities to completion, even when transferring to another area of responsibility.
• Recommends standardized solutions utilizing both business process and applications to resolve issues to meet new and existing business needs.
• Participates in the development of new applications and interfaces to existing systems as well as supporting existing systems ensuring systems are robust and highly available.
• Knows when and how to say “no” to an IT solution.

Job Knowledge & Skills

• Acts as a technical authority and a role model within the team.
• Responsible for developing well defined business and functional specifications by working closely with the users.
• Able to understand and map current business processes to future business processes based on user requirements, technical expertise and business knowledge.
• Understands SSAB’s user processes and policies as well as be a super user on the assigned applications.

Leadership & Teamwork

• Ability to build and work within a high performing team environment.
• Accountable for own work & deadlines
• Leads smaller projects in the Project Lead role with minimal supervision.
• Works/coordinates with others outside the immediate project work group such as CIS or business users to resolve issues or complete project tasks

Communication Skills

• Strong oral, written and interpersonal communication skills.
• Able to make formal presentations to internal audiences using PowerPoint (or similar tools)
• Able to provide initial user training including user documentation and training materials
• Responsible for providing their manager with weekly status updates as well as escalate issues when necessary
• Able to communicate effectively with non-technical staff, members of interdisciplinary teams, outside customers, and vendors on technical and business topics and issues

SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS

• This position has no supervisory responsibilities.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SSAB BENEFITS – Starting at Hire!

• Excellent Pay with Additional Bonus
• Very Affordable Health Insurance
• Blue Cross/Blue Shield Medical
• CVS/Caremark Prescription
• Delta Dental
• Superior Vision
• 401(k) with Employer Match
• Profit Sharing
• 10 Paid Holidays
• Vacation
• Company Paid Life Insurance, STD and LTD*
• Optional Life, Hospital Indemnity, Critical Illness
• Flexible Spending Accounts (FSA); Healthcare and Dependent Care
• Tuition Reimbursement
• Employee Assistance Program

SSAB’s vision is a stronger, lighter and more sustainable world.
SSAB’s values form the guiding principals of our company.
They shape our culture and characteristics. They serve as a compass for our actions and behavior, and describe what we stand for. Values guide us daily in making the right choices and doing the right things.