Key Responsibilities• Own the day‑to‑day relationship with the managed service partner, ensuring service levels, reporting, escalations and incident management are delivered effectively.

• Act as the primary point of contact for colleagues when technology is not working, translating business needs into clear requirements for the partner.

• Hold the partner accountable for agreed performance, using evidence‑based reporting and maintaining a productive working relationship.

• Oversee the managed security service delivered through the partner, ensuring alerting, response and reporting operate correctly and AMS retains full oversight.

• Drive adoption and optimisation of Microsoft 365, particularly Teams and collaboration tools, improving how colleagues work and communicate.

• Identify areas where the Microsoft 365 environment is underused, duplicated or inefficient, and lead improvements to enhance user experience.

• Support AMS’s AI and Copilot adoption, working with internal communities to help colleagues use these tools safely and effectively.

• Manage practical operational tasks such as licence reviews, supplier contracts, renewals, connectivity oversight and asset record accuracy.

• Champion continuous improvement, proactively identifying opportunities to enhance service quality, efficiency and value.

• • Collaborate closely with the Head of Business Systems and CTO to support technology modernisation and future team development.