Building trusted customer relationships and deliver reliable services for OneTeam IT’s customers. As a Service Delivery Manager, you’ll connect customers, technical teams and business leaders to ensure clear communication and strong customer outcomes.You’ll own day-to-day service delivery, ensuring contractual commitments and agreed service levels are met while driving continuous improvement. Working with Account Management, Engineering, Professional Services and Project Management, you’ll anticipate risks, coordinate escalations and align customer expectations with what our teams can deliver.

• What you’ll doBuild trusted customer relationships and lead regular service reviews.
• Lead and mentor service delivery professionals and engineers.
• Work with account management teams to maximise client satisfaction
• Coordinate service escalations and drive resolution across teams.
• Proactively manage service risks, capacity constraints and competing priorities.
• Identify and implement improvements to service quality and operational effectiveness.
• Provide operational input into contracts and renewals to ensure commitments are achievable and commercially sustainable.
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