What You'll Be Doing

• Owning the operational relationship with a strategic client account.
• Leading regular service review meetings and presenting service performance updates.
• Ensuring contractual SLAs and KPIs are consistently achieved.
• Managing and developing a dedicated team across Service Desk, Support and Infrastructure functions.
• Acting as the senior escalation point for major incidents and service concerns.
• Driving Continual Service Improvement (CSI) initiatives and measurable service enhancements.
• Working closely with technical and project teams to ensure successful project delivery.
• Identifying opportunities to increase service value and improve customer outcomes.
• Maintaining service documentation, operational processes, and governance standards.
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What You'll Be Doing

• Owning the operational relationship with a strategic client account.
• Leading regular service review meetings and presenting service performance updates.
• Ensuring contractual SLAs and KPIs are consistently achieved.
• Managing and developing a dedicated team across Service Desk, Support and Infrastructure functions.
• Acting as the senior escalation point for major incidents and service concerns.
• Driving Continual Service Improvement (CSI) initiatives and measurable service enhancements.
• Working closely with technical and project teams to ensure successful project delivery.
• Identifying opportunities to increase service value and improve customer outcomes.
• Maintaining service documentation, operational processes, and governance standards.
•