Information Technology Service Delivery Manager at Xpertise Recruitment

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 26

Salary

120000.0

Posted On

28 Sep, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

Key ResponsibilitiesLead, develop and motivate the Service Delivery team, setting clear objectives and driving high standards of performance and customer service.
Develop and deliver the IT Service Delivery strategy and roadmap, aligned with wider business and IT objectives.
Own Incident, Request, Change and Problem Management processes, ensuring agreed SLAs and service standards are consistently achieved.
Oversee the lifecycle of end-user technology, including PCs, laptops, mobile devices, software and associated suppliers.
Drive continuous service improvement, identifying opportunities to enhance systems, processes and the end-user experience.
Manage Service Delivery budgets, suppliers and external technical support relationships.
Provide clear reporting and insight to senior IT leadership through regular service dashboards and performance updates.
Work closely with Information Security to ensure the end-user environment remains secure, compliant and aligned with relevant standards.
Support major IT projects and digital transformation initiatives, including system implementations, upgrades and end-user technology change.
Act as the senior technical escalation point for the Service Delivery team, including participation in out-of-hours escalation.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Key ResponsibilitiesLead, develop and motivate the Service Delivery team, setting clear objectives and driving high standards of performance and customer service.
Develop and deliver the IT Service Delivery strategy and roadmap, aligned with wider business and IT objectives.
Own Incident, Request, Change and Problem Management processes, ensuring agreed SLAs and service standards are consistently achieved.
Oversee the lifecycle of end-user technology, including PCs, laptops, mobile devices, software and associated suppliers.
Drive continuous service improvement, identifying opportunities to enhance systems, processes and the end-user experience.
Manage Service Delivery budgets, suppliers and external technical support relationships.
Provide clear reporting and insight to senior IT leadership through regular service dashboards and performance updates.
Work closely with Information Security to ensure the end-user environment remains secure, compliant and aligned with relevant standards.
Support major IT projects and digital transformation initiatives, including system implementations, upgrades and end-user technology change.
Act as the senior technical escalation point for the Service Delivery team, including participation in out-of-hours escalation.