Information Technology Service Management (ITSM) Process Manager – Change & at SmartPosti

Rīga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Change Management, Configuration Management, SACM, CMDB Governance, KPI Reporting, Stakeholder Coordination, Process Documentation, ITIL, Multi-vendor Management, Service Integration and Management, Operational Governance

Industry

Logistics;Transportation;Supply Chain and Storage

Description

We handle and deliver everything on your terms! SmartPosti is evolving and its transformation is built by a diverse pool of professionals from warehouse employees to artificial intelligence experts. In a international company, the range of possibilities is huge. Make SmartPosti your next big opportunity – join us to create the future SmartPosti! New role in our Riga team (full-time on-site job) We are looking for an Information Technology Service Management (ITSM) Process Manager, Change & Configuration Management to play a key role in strengthening service quality, governance, and operational excellence in Posti’s Service Integration and Management (SIAM) / Service Operations organization. In this role, you will have the opportunity to shape and improve core ITSM capabilities, ensure agreed controls are followed, and work closely with stakeholders to drive the daily operation and continuous improvement of Change Management and Service Asset and Configuration Management (SACM). There can be occasional travelling in the role. Role purpose Your mission will be to ensure the effective execution and continuous improvement of Change Management and Configuration Management, helping Posti strengthen control, quality, and compliance in a multi-vendor environment. Key responsibilities Coordinate Change Management and SACM end to end Run and develop Change Advisory Board (CAB) operations and streamline change practices Ensure change compliance and lifecycle execution Ensure CMDB data quality and accuracy, and configuration governance Maintain process documentation, Key Performance Indicators (KPIs), reporting, and governance Coordinate across teams, Service Desk, and vendors Support service provider onboarding to agreed practices Participate in operational governance meetings Provide process guidance, training, communication, and support to process consumers Drive continuous process development to reflect our current and future needs Collect feedback, analyze performance, identify bottlenecks and propose improvements What we expect You have experience in IT Service Management, especially in Change Management, Configuration Management, or related process work. You are comfortable coordinating recurring operations, meetings, stakeholder communication, and improvement follow-up. You bring strong documentation skills and process discipline, with confidence in KPI review, reporting, and issue handling. You understand how changes impact services, configuration items, quality, and compliance in practice. You enjoy working with stakeholders in a multi-provider environment and building collaboration across teams. What we offer Official ITIL training and certification to enhance your career development Hybrid working model for a better work-life balance Opportunities for professional growth in IT Service Management (ITSM) and platform development A collaborative work environment with mentorship and career advancement opportunities Our common values – reliable, respectful, progressive - guide everything we do. Read more! We are SmartPosti, a forerunner of logistics in the Baltics. With the help of modern technology, companies and people can rely on effortless sending and collecting of parcels with us. Our strength comes from being part of something bigger. We are part of Posti, a modern and international logistics expert with nearly 400 years of experience. Today, we foster connections between people and companies by delivering information, emotions, and goods with 13,000 experts across the Nordic and Baltic countries. We ensure a smoother flow of everyday life for you, our customers and society, while building a more sustainable future for us all. We are building evolving and customer-centric SmartPosti with a diverse pool of professionals from warehouse workers to digital business developers. As a big company, the range of possibilities we offer is huge – also internationally. Join us to create the future SmartPosti!

Responsibilities

The role focuses on the end-to-end execution and continuous improvement of Change and Configuration Management within a multi-vendor environment. Key duties include running the Change Advisory Board (CAB), ensuring CMDB data quality, and maintaining process governance and KPIs.