Information Technology Service Management Manager at McCabe & Barton
London, London - England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

04 Feb, 27

Salary

120000.0

Posted On

06 Nov, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description
  • KEY RESPONSIBILITIESLead service management for a financial services organisation.
  • Own incident escalation, problem management, and vendor governance across high-volume trading systems.
  • Act as senior escalation point for incidents and major incident management
  • Lead root cause analysis, trend analysis, and process improvements
  • Design service measures, SLAs, and monthly reporting
  • Manage third-party vendors and service providers
  • Oversee change, release, and capacity management
  • On-call support including out-of-hours critical periods

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Responsibilities
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