Information Technology Specialist - Aventura/West Palm at Eataly North America

Aventura, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Strategy Implementation, IT Solutions Evaluation, IT Infrastructure Support, Project Management, Standard Operating Procedures Development, Service Level Agreements Management, POS Systems Management, System Issue Analysis, Customer Service Request Resolution, New Store Openings Support, Computer Systems Analysis, Time Management, Organization, Communication, Team-building

Industry

Food and Beverage Services

Description

Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description As a senior member of Eataly’s Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for several Eataly USA locations (stores and Corporate office), and for providing advice to upper-level management about Eataly’s IT needs and structure. The IT Specialist reports to the Director of IT, but works autonomously, without specific directions from senior managers and without immediate supervision. Develops and implements standard operating procedures and service level agreements Manages IT projects from start to finish Advises management regarding and supports IT infrastructure and other needs for several Eataly USA locations (stores and Corporate office) Supports implementation of technology during new store openings and new store system implementation initiatives Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications Provides support and resolution to customer service requests in a timely and accurate manner Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems Performs other duties as required or assigned Qualifications Bachelor’s Degree preferred + 3 years of related IT experience Specialized knowledge in computer systems analysis Outstanding time management and organization skills Excellent communication, motivation and team-building skills Job Requirements Occasional travel within the USA Additional Information Benefits and Perks Medical, Dental, Vision Insurance Paid Time Off Paid Parental Leave 401K with match or RRSP Bonus program Free family meal daily Discounts at Eataly Classes on products and Italian cuisine Referral bonus program and more!

Responsibilities

The IT Specialist is responsible for evaluating and implementing IT strategy and solutions across several Eataly USA locations and the Corporate office, while also advising upper management on IT needs and structure. This role involves managing IT projects, developing procedures, supporting in-store POS systems, and resolving customer service technology requests.