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Information Technology Specialist at AWION SOLUTIONS LLC
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

09 Dec, 26

Salary

0.0

Posted On

10 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Acting as the first point of contact for IT incidents and service requests across EPSA
  • Delivering high‑quality customer service and first‑level technical support to employees
  • Troubleshooting and resolving issues across Microsoft platforms including Windows 10/11, Office 365, Active Directory and iOS devices
  • Assisting with employee onboarding and offboarding processes
  • Supporting end‑user device lifecycle activities, including equipment refresh programs
  • Accurately logging, prioritising, and managing tickets within the IT Service Management system in line with SLAs
  • Escalating more complex issues to higher‑tier support teams while maintaining ownership through to resolution
  • Monitoring recurring issues and identifying opportunities to improve service delivery
  • Ensuring adherence to Change Management processes and IT policies
  • Communicating clearly and empathetically with users of all levels of technical ability

How To Apply:

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Responsibilities