POSITIONS AT THE WATER BOARDS MAY BE ELIGIBLE FOR TELEWORK WITH IN-PERSON ATTENDANCE BASED ON THE OPERATIONAL NEEDS OF THE POSITION.

Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of Information Technology support professionals, then this is the position for you! Apply today and join our team.
The State Water Resources Control Board’s Division of Information Technology has an opening for an Information Technology Specialist I (ITS I) in the Division of Information Technology, Infrastructure & Client Services Branch, Help Desk & Client Services Section, Help Desk Unit. The position is located at 1001 I Street, 8th Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site at least three (3) days per week.
This position performs work within the Client Services domain, under direction of the Information Technology Supervisor II, of the Help Desk in the Client Services Branch, Division of Information Technology (DIT). The incumbent will be responsible for the full life cycle of end user device solutions, including evaluation, configuration, provisioning, training, security, asset management, and support for the end user’s computing environment.
The ITS I serves as a technical lead, demonstrating an in-depth understanding of desktop support, hardware, software and networking issues and performs a wide variety of tasks requiring regular innovative problem-solving techniques. This position requires the incumbent to be courteous, communicate effectively and professionally (verbally and in writing) with team members and customers, provide timely responses to internal/external customers, follow through on commitments, and consider internal/external customer input when completing work assignments.

SALARY INFORMATION – CALHR SALARY RULES ALLOW APPOINTMENT AT THE ENTRANCE RATE (CAL. CODE REGS., TIT. 2, § 599.673) OF A CLASSIFICATION. FOR CLASSES WITH ALTERNATE RANGES, PLACEMENT IS BASED ON EDUCATION/EXPERIENCE.

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You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

Please refer the Job description for details