Information Technology Specialist at Regional Emergency Dispatch Authority (REDA)

Artesia, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Systems, Infrastructure, Ticketing Systems, Virtualization, Network Attached Storage, Load Balancers, Port Security, VLANs, VPNs, VoIP, SQL Database, Operating Systems, Security Practices, Analytical Skills, Problem-Solving, Telecommunications Systems

Industry

Public Safety

Description

Description Job Overview: Please note this is an onsite position and will require you to live within a two-hour radius of Artesia, NM. This position is located at the Regional Emergency Dispatch Authority (REDA). The Information Technology Specialist (ITS) serves as one of the primary support persons for the Office of Information and Technology and will act as a liaison for REDA’s service agencies. The Information technology Specialist supports the day-to-day operations of REDA on many different systems and integrations. The Information Technology Specialist will be required to have extensive knowledge to ensure minimal downtime is achieved during an outage. Working with the Chief Information Officer to ensure knowledge transfer is working both ways to support our mission. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions above does not identify all duties performed by any single incumbent in this position. Attendance and Overtime are essential functions of this position Essential Job Functions: Handle day-to-day technical issues on workstations and servers. Work with patch management systems and software deployment solutions to keep systems updated (including service packs, patches, hotfixes, and security configurations) Build “How-to” guides for staff and other IT personnel. Liaise with vendors and other IT personnel for problem resolution. Liaise with service agencies Prepare and maintain disaster recovery methods and rapid recovery methods. Assist with asset inventory control of IT equipment. Assist in managing a large variety of systems and integration components. Implement Security practices based on governing requirements and industry standards. Knowledge of the Security Triangle and how to apply it. Work a as valued team member to develop new technology solutions for REDA. May be required to work irregular hours May be required to work overtime May be required to attend job-related meeting May be required to travel (25% or less) 24 hour on call may be required Perform other duties as assigned Requirements Minimum Qualifications: High School Diploma or GED Certificate Must successfully pass a criminal and employment background check Must have NO felony or domestic violence convictions or misdemeanor convictions involving moral turpitude. U.S. Citizenship is required Eligibility to work in the US verified through E-Verify Must possess a valid driver’s license (This position will require operating a REDA vehicle) Effective oral and written communication skills in English required Must successfully pass a pre-employment drug screen Must have NO marijuana use within the last year Must have NO other illegal drug use in the last three years Must be detail-oriented Must be able to handle stressful situations while maintaining a positive attitude Must have ability to perform the essential duties in the working conditions with the equipment, tools and materials listed Must be able to recognize, work with and maintain confidential information Knowledge of what a PSAP is and the impact it has on the communities it serves. Ability to obtain Criminal Justice Information System (CJIS) Security Awareness level 4 certification within six months of employment. Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability and character to successfully perform the job will be considered. Knowledge of: IT systems and infrastructure Ticketing systems Virtualization of systems (Hypervisor and VMWare) Network attached storage systems Load balancers, port security, VLANs, VPNs, VoIP, and Access List as it applies to switches and firewalls in a layer 3 environment. SEIM when dealing with security Superior analytical and problem-solving capabilities Building and maintaining security systems Telecommunications systems including peripheral equipment (e.g., audio codex, pots systems, etc.) SQL database OSI model networking Operating systems (e.g., Windows server, Desktop) Ability to: Use monitoring solutions and respond to alerts. Work independently and know when to request support to complete projects Understand OSI model when dealing with networking Secure WiFi networks Respond to security incidents promptly Certifications preferred: IT Technician certifications (e.g. CompTIA A+, Microsoft Certified IT Professional, VCTA) Security+ or higher security certification Certifications in Networking (e.g. CompTIA Network+, CCNA, JNCIA) College Degree in an Information Technology area of study for practical use Job experience will be evaluated as a substitute for certifications and college. Experience must reflect a time in a position directly using that knowledge. Work Environment (Essential functions) Work is performed in an indoor, open-space environment and stationary setting. Incumbents work with and are surrounded by computerized control panels that require detailed dexterity. Most of the time is spent in a seated position; however, there is freedom to stand and move in a limited area Incumbents are expected to manage over the phone interactions and conversations with members of the public. Physical Demands typically involve, but are not limited to: Hearing and Speaking: Hear, understand and respond to verbal information in person and by phone, in writing, and possibly radio Speak clearly and concisely in English Hear, understand and respond using multi-line telephones systems Seeing and reading: See, read and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats See and use all related communications equipment including multi-line telephone systems, computer consoles, and data communications terminals See color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles Mental acuity and alertness: Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations Engage in frequent interpersonal interactions that are stressful or sensitive in nature Handle difficult interpersonal interactions and complaints with tact and diplomacy Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy Think and apply judgment, discretion, and initiative in accomplishing work Work effectively despite irregular hours and/or overtime Manual dexterity and typing: Extensive use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communications centers Performing multiple tasks requiring manual dexterity at the same time Write legibly Physical dexterity: Sit for extended periods of time; stand or walk as necessary Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight Equal Employment Opportunity: The Regional Emergency Dispatch Authority does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Responsibilities

The Information Technology Specialist will handle day-to-day technical issues on workstations and servers, and support the operations of REDA on various systems and integrations. They will also liaise with vendors and service agencies for problem resolution and assist in managing a variety of IT systems.