THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS & QUALIFICATIONS:

• The candidate must be enrolled in an Information Technology or Computer Science program or equivalent
• Strong analytic and troubleshooting capability
• Detail oriented, organized with strong technical report writing skills
• Ability to prioritize and manage conflicting demands
• Ability to work independently, with limited supervision as well as part of a team
• High level of integrity and work ethic
• Valid Class 5 Drivers License, for travel between District of Sparwood facilities
• Customer Service: Excellent communication skills for interacting with end-users.
• Documentation: Ability to create clear and concise technical documentation.
• Teamwork: Collaborative mindset to work effectively in a team environment.

TECHNICAL SKILLS

• Operating Systems: Familiarity with Windows 11, Windows Server, iOS, and Android operating systems.
• Software Troubleshooting: Ability to diagnose and resolve software issues on desktops and laptops.
• Network Basics: Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Hardware Knowledge: Knowledge of computer hardware components (CPU, RAM, hard drives, etc.).
• Virtualization: Understanding of Hyper-V virtualization technologies.
• Backup Solutions (Veeam): Familiarity with Veeam Backup & Replication software. Ability to set up, monitor, and troubleshoot backup jobs, restore data, and manage backup repositories.
• Network Troubleshooting: Ability to troubleshoot network connectivity issues.
• Security Basics: Awareness of network security principles (firewalls, VPNs, etc.).
• VLANs: Basic knowledge of virtual local area networks

Under the direction of the Information Technology Supervisor, the I.T. Co-op student will work with the IT Team to provide desktop support and troubleshooting hardware and software issues. The IT Co-op Student will install and maintain computer systems and networks aiming for the highest functionality. The role will also focus on assisting with special IT projects.