Information Technology Support Analyst at Allen Harim Foods, LLC

Harbeson, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware, Software, Network Support, Customer Service, Operating Systems, Data Acquisition, Microsoft Office, SQL, Inventory Management, Helpdesk System, System Configuration, Preventative Maintenance, PLC Familiarity, Communication Skills

Industry

Food and Beverage Manufacturing

Description

Summary The Information Technology Support Analyst provides front-line technical support to end users across corporate and plant environments. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and basic network issues while maintaining plant floor systems, data acquisition hardware, and IT equipment. The position requires strong customer service skills, technical proficiency, and the ability to support operations in both office and production settings. Essential Duties and Responsibilities * Support company vision, mission, and values through dependable and professional IT service. * Provide first-level support for users via phone, email, remote tools, and in-person assistance. * Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. * Install, configure, and upgrade operating systems, software, and hardware. * Support plant floor technology, including data acquisition devices, scanners, and production printers. * Assist with basic network support, including troubleshooting connectivity, wireless, switches, and routers. * Perform system reboots, outage response, and initial diagnostics for infrastructure issues. * Support onboarding and offboarding of employees, including workstation setup and account preparation. * Install, test, and configure new workstations, equipment, and software. * Maintain accurate inventory of hardware, software, and licensing. * Perform preventative maintenance on workstations, printers, and IT equipment. * Document issues, resolutions, and procedures within the helpdesk system. * Prioritize, schedule, and escalate incidents as appropriate. * Assist senior IT staff with infrastructure deployments and upgrades. * Support plant operations with minimal downtime and strong service response. * Participate in special projects as assigned. * Travel locally between facilities as required; occasional out-of-state travel may occur. * Perform other duties as assigned. Qualifications Education and/or Experience * 2–5 years of experience in an IT support or technical role. * Experience supporting users in a production or manufacturing environment preferred. Knowledge/Skills * Strong troubleshooting skills for PCs, printers, and peripheral devices. * Basic networking knowledge (wired, wireless, and security fundamentals). * Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint) – Advanced. * Strong written and verbal communication skills. * Strong organizational and time-management skills. * Customer-focused mindset with strong problem-resolution ability. * Basic SQL knowledge preferred. * PLC familiarity a plus. * Ability to work independently and as part of a team. * Willingness to work after hours or weekends when necessary. Demonstrated Competencies to be Successful in the Position * Thinking - information search and analysis, problem resolution skills * Engaging - understanding others, team leadership, developing people * Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively * Achieving - delivering business results under pressure, championing performance improvement, customer focusing new solutions to complex issues. - Expert Supervisory Responsibilities List the supervisory responsibilities this position must perform; include the department or position titles responsible for and the level of authority exercised in performing the responsibilities. * N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Ability to sit, stand, bend, and work in confirmed spaces. * Ability to lift up to 50 pounds * Ability to spend extended time at a computer workstation Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Office setting with moderate noise. * Regular exposure to plant environments that may be cold, wet, noisy, or odorous.

Responsibilities

The Information Technology Support Analyst provides front-line technical support for hardware, software, and basic network issues across corporate and plant environments, including maintaining plant floor systems and data acquisition hardware. Essential duties involve first-level user support via multiple channels, troubleshooting, installation, configuration, and performing preventative maintenance on IT equipment.