Information Technology Support Analyst
at
Sunco Communication and Installations Ltd
Toronto, Ontario, Canada
-
Full Time
Start Date
Immediate
Expiry Date
14 Dec, 26
Salary
0.0
Posted On
15 Sep, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
IT Managed Services & Support
Description
In conjunction with a managed IT Service Provider, provide first-and second-level technical support for hardware, software, network connectivity, mobile devices, and business applications.
Respond to incidents and service requests through the IT service management system.
Troubleshoot and resolve desktop, laptop, printer, peripheral, and mobile device issues.
Support Microsoft 365 applications, collaboration tools, and productivity software.
Provide technical support for meeting rooms, video conferencing systems, and workplace technology.
Assist with setup and support for boardroom and stakeholder meetings.
Provide higher level “white glove” type support for executives and Board Members
Escalate complex issues to appropriate technical teams and vendors when required.
Ensure all incidents and requests are accurately documented and tracked.
Qualifications & Experience:A Diploma in IT, Computer Science, or Business Technology
2-5 years providing IT technical support in a corporate environment
Experience supporting Windows-based desktop and laptop environments.
Experience supporting Microsoft 365 applications and collaboration tools.
Experience using IT service management and ticketing systems.
Experience troubleshooting hardware, software, and connectivity issues.
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