Key responsibilities

• Own escalated incidents and service requests through diagnosis, resolution, user communication and closure.
• Troubleshoot complex endpoint and workplace technology issues and undertake root-cause analysis.
• Provide advanced onsite support for executives, VIP users and business-critical operations.
• Support, configure and troubleshoot Windows and macOS endpoints, laptops, desktops, mobile devices and peripherals.
• Build, deploy and maintain approved operating environments, applications, drivers and device configurations.
• Support Microsoft 365, Microsoft Teams, OneDrive and workplace collaboration technologies.
• Contribute to endpoint configuration, compliance and deployment activities using Microsoft Intune or equivalent platforms.
• Provide advanced support for meeting rooms, Microsoft Teams Rooms and audio visual equipment.
• Troubleshoot Wi-Fi, VPN, authentication, DNS, DHCP and network performance issues.
• Investigate endpoint security, device health, identity, MFA and compliance issues.
• Manage endpoint assets across deployment, repair, refresh, return and secure disposal.
• Maintain technical documentation and identify opportunities for automation, problem resolution and service improvement.