Information Technology Support Engineer at Hays
Perth, South Australia, Australia -
Full Time


Start Date

Immediate

Expiry Date

07 Feb, 27

Salary

95000.0

Posted On

08 Oct, 26

Experience

21 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description

Roles and Responsibilities:

  • 6-8 years relevant experience in the areas of Technical Operations and Service Delivery in a Large Enterprise or a Service Provider
  • Network Engineer will be primarily responsible for designing the network, configuration and troubleshooting as per requirement and document the same.
  • The support of SDWAN solutions such as Cisco Viptela, Silverpeak and Velocloud Meraki.
  • Based on high level design provided by Customer and solution manager, engineer need to prepare configuration, collect network information and prepare low level design detail
  • The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.
  • Configure and maintain Layer 2/3 network devices with various vendors like cisco , Juniper etc (routers, switches, Transport devices)
  • Troubleshoot and resolve escalated network issues from L2/L3 support
  • Deploy and manage SD-WAN solutions (e.g., Cisco Viptela, Silverpeak)
  • Monitor network performance and ensure high availability and reliability
  • Perform network upgrades, patching, and configuration changes
  • Maintain network documentation, diagrams, and change logs
  • Collaborate with cross-functional teams for incident resolution and change management
  • Should have strong knowledge of networking technologies such as BGP, EIGRP, OSPF, MPLS,HSRP,VRRP ,LAN/WAN etc.
  • Required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.
  • Engage with partner for pre-staging ,cross check the configuration/pre-check logs before installation or delivering the equipment to respective country partner office.
  • Hands on experience on implementation , design , migration, planning
  • Hands-on experience on Cisco SDWAN/Viptela / velo cloud / silver peak Technology and products
  • Troubleshooting experience on SDWAN viptela , velo cloud , silverpeak , routing protocols.
  • CCNA and CCNP Level knowledge
  • LAN/WAN Troubleshooting, Experience on dynamic routing protocol-BGP,OSPF and static routing protocol.


Responsibilities
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