About the job

The IT Support Engineer will be responsible for providing installation, on-site technical support and troubleshooting. This role requires excellent knowledge of IT infrastructure, problem-solving skills with the ability to work independently.

Responsibilities:Install, configure, and upgrade IT equipment and software
Administration of desktops/laptops including the installing and testing of software
Provide on-site technical support, diagnose and resolve IT hardware and software issues
To log support calls and document their outcome to facilitate the resolution of common queries
Comply with security policies and practice
Excellent knowledge of computers, printers, laptops, smart phones and common Windows applications including Windows 11, M365, Outlook and Exchange, Microsoft Teams, Anti-Virus, Encryption, etc.
Deliver solutions to agreed Service Level Agreements
Carry out administration duties relevant to the role and perform other duties as assigned from time to time

RequirementsRelevant 3rd level qualification and/or 2+ years support experience
Excellent knowledge of IT hardware, software and associated technologies: desktop & laptop, smart phones and printers, desktop operating systems
Strong customer service and interpersonal skills
The ability to prioritise and manage time effectively
Good troubleshooting and analytical skills

Industry certification (i.e. Microsoft MCPs, CompTIA A+, Network+, Security+ IT Certification) and proven IT support experience an advantage.

Responsibilities

About the job

Responsibilities:Install, configure, and upgrade IT equipment and software
Administration of desktops/laptops including the installing and testing of software
Provide on-site technical support, diagnose and resolve IT hardware and software issues
To log support calls and document their outcome to facilitate the resolution of common queries
Comply with security policies and practice
Excellent knowledge of computers, printers, laptops, smart phones and common Windows applications including Windows 11, M365, Outlook and Exchange, Microsoft Teams, Anti-Virus, Encryption, etc.
Deliver solutions to agreed Service Level Agreements
Carry out administration duties relevant to the role and perform other duties as assigned from time to time

RequirementsRelevant 3rd level qualification and/or 2+ years support experience
Excellent knowledge of IT hardware, software and associated technologies: desktop & laptop, smart phones and printers, desktop operating systems
Strong customer service and interpersonal skills
The ability to prioritise and manage time effectively
Good troubleshooting and analytical skills

Industry certification (i.e. Microsoft MCPs, CompTIA A+, Network+, Security+ IT Certification) and proven IT support experience an advantage.