ABOUT US

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech’s faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation’s top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech’s Mission and Values
Georgia Tech’s mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
About the College of Engineering:
Located in one of America’s most vibrant cities, the College of Engineering (COE) is one of the largest producers of engineers in the country. Offering more than 50 different degree tracks at the Bachelor¿s masters, and doctoral levels, COE incorporates eight engineering schools, consistently ranked among U.S. News & World Report¿s top 10. The College has built a strong reputation in the United States and abroad, and graduates leave with skills, knowledge, and global savvy for a world increasingly dependent on engineering.

JOB SUMMARY

Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.

EDUCATIONAL REQUIREMENTS

Bachelor’s Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

REQUIRED EXPERIENCE

Six or more years of relevant experience.

PREFERRED QUALIFICATIONS

Additional Preferred Qualifications
Preferred skills include working knowledge of one or more programming language and operational software development methodology
Preferred Educational Qualifications
Bachelor’s Degree in Computer Science, Information Technology or related field

OTHER INFORMATION

Overview:
We are looking for someone passionate about innovation in the education industry. This position will play a key role in supporting the research and instruction mission of the College of Engineering. This position will report to the College of Engineering Director of Technology Services and collaborate closely with other IT teams across the College. As part of its duties, this position will help with designing, developing, procuring, and managing technology solutions.
High Desired Experience/Skills:
In addition to the preferred skills noted above, the ideal candidate will also have the following skills/qualities:
4+ years of work experience deploying, maintaining, and troubleshooting Windows computers in an Active Directory environment via automaton technologies such as SCCM, MDT or equivalent. Similar experience managing macOS and Linux operating systems with tools such as JAMF Pro, Saltstack or equivalent is a great plus. University experience preferred. Knowledge of DFARS and/or NIST 800-171 compliance is a plus.
Experience working with Linux operating systems and macOS is highly desirable. Most of the user base is Windows, followed by Linux and macOS.
Excellent customer service and communication skills and ability to prioritize requests appropriately.
Ability to work independently and in a team environment.
Security-oriented to ensure that endpoint devices operate securely and efficiently. Individual should have knowledge of firewall rule, IP space, and zone DNS management.
Comfortable provisioning, configuring and maintaining Windows, Linux, and macOS systems, troubleshooting problems, and assisting customers with a variety of support needs. Should be proficient with integrating non-Windows systems into Active Directory. Should be able to implement or use automaton tools for the management of endpoint systems. Successful candidate must be able to manage and troubleshoot complex networks. Candidate must be able to process warranty repairs through authorized vendors. The ideal candidate will be able to suggest and implement hardware and software solutions to meet researchers needs.
MCSA, MD-100, Windows 10 or equivalent related desktop management certifications are a plus. Linux and/or macOS endpoint management certifications are also a plus