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Information Technology Support Engineer at SISLEY
Berlin, Berlin, Germany -
Full Time

Start Date

Immediate

Expiry Date

29 Nov, 26

Salary

0.0

Posted On

31 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description
  • Key Responsibilities:Provide L1/L2 onsite IT support for end users, desktops, laptops, printers, and peripherals.
  • Troubleshoot Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues.
  • Install, configure, and maintain desktops, laptops, applications, and IT hardware.
  • Handle hardware/software incidents, troubleshooting, and root-cause analysis.
  • Perform user account, access, and basic AD administration.
  • Support IT asset management, hardware inventory, and device lifecycle activities.
  • Coordinate with remote infrastructure/network teams and external vendors for issue resolution.
  • Maintain incident records, technical documentation, and follow ITIL/ITSM processes.
  • Provide onsite support during moves, installations, upgrades, and technology deployments.
Responsibilities